Your Frequentlyasked questions
To send worldwide, to understand the tracking of your shipments, to to know the steps in case of disputes... all the answers about your questions are here.
When creating your transport label online, we will tell you the delivery date for your parcel once you have filled in all the
Parcels are controlled by the customs services upon arrival in the country of destination.
Pro forma invoices are used when a parcel has no commercial value or if the parcel is not destined for sale.
Customs formalities may vary depending on the country of destination. Browse our country information sheets to find out the specifics of each country.
The American Health Security and Bioterrorism Act, published in 2012, aims to safeguard the American population from any health risks related to terrorism.
All non-EU destinations are subject to customs' formalities, including French Overseas Territories, overseas countries and communities, and Andorra.
Yes, if your sender has selected the Saturday delivery option.
We rely on the global network of postal operators to deliver your parcels coming from abroad:
For "express" shipments:
Please take note of the fraudulent use of our name and brand.
All messages issued by Chronopost are sent from the following senders:
Ask your sender for the tracking number.
As soon as your parcel enters our network, you will be able to track it using our website and mobile application.
If your parcel is available at a pick-up location, it will be held there for you to collect for:
Once the status of your package allows, the instruction form is available by making the tracking of your shipment.
If your parcel has not yet been dispatched for delivery:
Delivery notices are left by Chronopost drivers so that you know where to find your parcel:
Text messages or emails asking you to click a link are from Predict!
On the day of the delivery, you will receive a message giving you a precise delivery time slot.
If you are not in when our driver attempts to deliver your parcel, some of our products – parcel dimensions and weight permitting – can be put directly in your letterbox.
On the day your parcel is to be delivered, we will send you a time slot indicating what time the delivery driver will arrive.
To find out the opening times of your nearest pick-up locations, use our search module.
If you are not in, the driver will put a delivery notice in your letterbox (your letterbox must be accessible).
You can appoint someone with your identification to pick up the parcel on your behalf.
Write details of the damage on the dedicated slip note, in the presence of the delivery driver.
The details must:
We carry out all deliveries between 8am and 6pm. Depending on what delivery service your sender has chosen, your parcel may arrive before 10am, before 1pm or before 6pm.
If Chronopost is found liable, you will receive compensation for the original value of the goods, the repair costs or the direct cost of reconstituting documents for up to €250 per parcel and upon
We are unable to transport certain goods that are strictly prohibited, such as jewellery, animals, weapons and plants.
Here are a few tips about packaging your shipment to keep it safe and ensure a successful delivery.
We provide worldwide delivery of documents and goods sent by envelope or parcel weighing from a few grams to 30 kg.
You can create and print your own transport label on line at chronopost.fr.
Make sending your shipments easier regardless of how often you send parcels or where you send them to.
For shipments from non-EU countries, a charge will be applied by customs (customs duty):
Tax amount = VAT + customs duty + administration fee
With Chronopost, you can track your parcel 24/7, from shipment to delivery.
If you have not received it, check your email spam folder.
Alternatively, contact your sender who will be able to give you the number.
Check your tracking number:
Contact our Customer Service team promptly by telephone +33 (0)9 69 39 13 91 (standard rate) so that we can help you. We are open from Monday to Friday (8am-7pm) and Saturdays (8am-12pm).
If you would like to receive a free email notification when your shipment has been delivered or important information relating to your parcel, simply: