Clavier d'ordinateur

Your Frequently
Asked Questions

Where can I find my shipment number?

The Chronopost shipment number is the reference used for tracking your item.
If you are the sender of the parcel, the reference can be found on the "Sender Page" that you kept as proof of drop-off.
The reference comprises 13 characters: 2 letters + 9 digits + 2 letters (e.g. XX 123456789 FR)
If you are the consignee of the parcel, you will have received the reference by email or text message. If you have not, check your spam folder. Alternatively, contact your sender.

For some shipments from abroad, the reference number can also comprise 15 digits or 14 digits and 1 letter.

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