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Your Frequently
asked questions
To send worldwide, to understand the tracking of your shipments, to to know the steps in case of disputes... all the answers about your questions are here.
You can drop off your shipments in one of our 17,500 drop-off points:
The American Health Security and Bioterrorism Act, published in 2012, aims to safeguard the American population from any health risks related to terrorism.
Pro forma invoices are used when a parcel has no commercial value or if the parcel is not destined for sale.
Customs formalities may vary depending on the country of destination. Browse our country information sheets to find out the specifics of each country.
Customs' duties and taxes are paid for by the consignee when the parcel is delivered.
Did you create a transport label on line?
With Chronopost, you can track your parcel 24/7, from shipment to delivery.
Contact our Customer Service team promptly by telephone +33 (0)9 69 39 13 91 (standard rate) so that we can help you. We are open from Monday to Friday (8am-7pm) and Saturdays (8am-12pm).
The Chronopost shipment number is the reference used for tracking your item.
Please take note of the fraudulent use of our name and brand.
All messages issued by Chronopost are sent from the following senders:
Ask your sender for the tracking number.
As soon as your parcel enters our network, you will be able to track it using our website and mobile application.
If your parcel is available at a pick-up location, it will be held there for you to collect for:
The driver has planned their delivery round to ensure maximum efficiency as regards addresses and each consignee's requests.
On the day of the delivery, you will receive a message giving you a precise delivery time slot.
If you are not in, the driver will put a delivery notice in your letterbox (your letterbox must be accessible).
We carry out all deliveries between 8am and 6pm. Depending on what delivery service your sender has chosen, your parcel may arrive before 10am, before 1pm or before 6pm.
Un colis vous a été envoyé mais vous l’avez jamais reçu ? Quel recours ?
Si le colis n’a pas été livré à temps, nous vous invitons à contacter votre expéditeur.
If Chronopost is found liable, you will receive compensation for the original value of the goods, the repair costs or the direct cost of reconstituting documents for up to €250 per parcel and upon
When creating your transport label online, we will tell you the delivery date for your parcel once you have filled in all the
We are unable to transport certain goods that are strictly prohibited, such as jewellery, animals, weapons and plants.
We provide worldwide delivery of documents and goods sent by envelope or parcel weighing from a few grams to 30 kg.
For shipments from non-EU countries, a charge will be applied by customs (customs duty):
Tax amount = VAT + customs duty + administration fee
Customs' duties and taxes are paid for by the consignee when the parcel is delivered.