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Your Frequently
asked questions
To send worldwide, to understand the tracking of your shipments, to to know the steps in case of disputes... all the answers about your questions are here.
We are unable to transport certain goods that are strictly prohibited, such as jewellery, animals, weapons and plants.
Sending your parcel in a few simple steps :
1. Fill in your shipping information (you can send up to 5 parcels to the same addressee)
Do you want to find out our rates and delivery times for the services you need ? It's quick and easy with E-Chrono.
We'll deliver your parcels weighing up to 30 kg all over the world.
For the Chrono Relais service, your parcel must weigh 20 kg or less.
Duties and taxes are charged to the recipient of the shipment at the time of delivery.
In some cases, Chronopost can accept parcels sent DDP (Delivered Duty Paid).
For shipments coming from a country outside the European Union, the customs service will apply a tax (known as customs duties).
The American Health Security and Bioterrorism Act, published in 2012, aims to safeguard the American population from any health risks related to terrorism.
Whether you're sending goods for commercial purposes or not, you must attach customs documents (invoices in triplicate), which must contain precise information on the nature, origin and value of th
If you are the addressee:
Please contact your sender to obtain proof of delivery of your parcel.
If you are the sender:
If your parcel is delivered to a local pickup point, it will be available for :
Le principe de la consigne n’est pas nouveau : il est largement répandu dans les gares ou les aéroports pour y garder des bagages.
Depending on the choice of your sender, you can choose to rearrange your delivery for another date of your choice or have your parcel delivered to one of our local pickup p
Chronopost offers you the option of receiving your parcels between 8 am and 10 pm, Monday to Sunday according the option chosen by your sender.
Le client reçoit son code sécurisé à deux reprises. Une première fois, la veille au soir de la livraison.
En choisissant Chronopost vous pouvez bénéficier de la livraison sur présentation d’un code sécurisé (option possible sur demande de l'expéditeur).
Tous les colis ne sont pas éligibles à la livraison avec code sécurisé.
Au moment de la commande, nous vous invitons à bien renseigner votre numéro de téléphone portable. Le livreur pourra ainsi vous appeler avant leur passage.
Depuis le début de cette crise sanitaire, Chronopost met tout en œuvre pour garantir la santé et la protection de ses équipes et de ses clients.
Nous avons diffusé très largement, auprès de tous nos collaborateurs, les consignes sanitaires de précaution.
Le personnel effectuant des activités de livraison sont exonérés du pass sanitaire
The parcel is probably already out for delivery and it's no longer possible to make changes to the delivery route.
Yes it is! Thanks to Predict, you can change your delivery to suit your availability.
On the scheduled day of delivery, you will receive a message giving a specific time slot in which the driver will arrive.
La livraison avec code sécurisé de Chronopost est associée à Predict.
Le destinataire reçoit son code sécurisé pour une livraison à domicile.
Individual Customer Service can be contacted at +33 (0)9 69 391 391 (standard rate call)
If you are the addressee:
Please contact your sender.
If you are the addressee:
Please contact your sender.
If you are the addressee: