Chronopost is France’s leading provider of express parcel delivery up to 30 kg. Its network includes more than 140 state-of-the-art facilities that are strategically located across the country. This unique coverage enables next-day delivery before 1 p.m. to and from all areas of mainland France.

With the most diversified transport offering on the market for both businesses and individuals, whether domestic or international to 230 countries and territories, home or out-of-home delivery, express or more economical services, B2B, B2C and C2C, ambient-temperature or temperature-controlled shipping, Chronopost delivered more than 265 million parcels in 2024.

Providing excellent service to our customers

According to our own statistics, nearly nine out of ten recipients are satisfied with their Chronopost delivery*. To meet the expectations of both business and individual customers, Chronopost has developed a wide range of services that offer customised parcel delivery solutions in France and abroad. These unique options make it possible to transport and deliver all types of goods in optimal conditions. They address every type of need, whether express delivery, same day delivery, delivery by appointment, home delivery or collection at a pick up point, in France or internationally, with precise parcel tracking thanks to the Predict tool.

*Customer satisfaction survey sent to all parcel recipients following a delivery since summer 2022.

Since 2021, Chronopost has been voted number one 

According to a study carried out by Opinionway from 9 to 11 April 2024 on a sample of 1004 respondents aged 18 and over, representative of the French population, in the Express delivery service category.

Being a key player in the ecological transition

To reduce the environmental impact of its activity and to optimise its deliveries, Chronopost is committed to sustainable urban logistics and focuses its efforts on both long distance transport and last mile delivery by developing a fleet of low emission vehicles.

For last mile delivery, Chronopost has set the objective of having more than 1,650 low emission vehicles by the end of 2025 to carry out deliveries throughout France, which represents 22 percent of its fleet.

To learn more about our CSR policy.

Innovation as a major priority at Chronopost

To meet its strategic goals and ensure fast and efficient parcel processing, Chronopost has invested in recent years in the most advanced equipment on the market such as sorting machines and automated platforms, and in new technologies such as video tracking systems and six sided barcode readers including an under belt scanner.

We also enhance customer relations and proof of delivery through an artificial intelligence solution developed with ILLUIN Technology.

This collaboration led to the creation of the chatbot Leonard, which is able to handle most user requests online and guide them through more than sixty possible delivery scenarios. It also enabled the development of PhotoConfirm, an internal Chronopost application that ensures proper parcel delivery handling in case of claims or disputes.

Chronopost also innovates to address new challenges related to temperature sensitive food and healthcare products by investing in the development of its temperature controlled transport network and by building four next generation hubs dedicated to these activities.

Simplified customs clearance with Chronopost

Chronopost simplifies all your customs clearance formalities thanks to its recognized customs expertise and real-time connection to French customs authorities. 

Discover our customs expertise in detail on the dedicated page.

Attracting and developing talent

Chronopost is a dynamic company supported by 5,000 employees. The average length of service of these men and women is 11 years within the company.

Chronopost’s strength lies in the diversity of roles and profiles that make up its teams.

To learn more about our HR policy.

For several years, Chronopost has been developing a diversification strategy with three offers that complement its expertise:

Key Dates

   Governance

The Executive Board

Composed of the President and the two Generals Directors of Chronopost, the Executive Board is responsible for the company’s management and administration. It rules on all decisions related to the company’s strategic direction and ensures their implementation.

The Executive Committee

The Executive Committee is made up of the Executive Board and five Directors. It develops and implements the strategy and action plans of Chronopost and its subsidiaries.