Contact
us

If you need advice or information, we are here to help you.

Social media

Are you on Twitter or Facebook? Us too!

Monday to Friday from 9:00 am to 7:00 pm (not including public holidays)

Twitter: @Chronopost
We will answer in public or private depending on the nature of your query. To do this, simply follow us. All queries regarding a shipment will be handled privately.
Facebook: Ask us your questions, we will answer you directly using this form. You will receive a Facebook notification when we have answered your question.

Customer service

You need advice on a product, a service or a destination. You want to find information on a parcel.

Contact us Monday to Friday from 8:00 am to 7:00 pm and on Saturday from 8:00 am to 12:00 pm (excluding public holidays) on +33 (0)969 391 391 (calls charged at standard rates)

Where to find us

To drop off or come and collect a parcel, find the post offices, Chronopost depots or pickup points nearest to you or your place of work.

Where to

find us ?

To drop or get a parcel, localize nearest post office, Chronopost agencies or Pickup stores around you or your workplace.

Frequently Asked Questions

Will I be compensated in case of late delivery ?

Will I be compensated if my parcel is lost ?

How can I contact Customer Service ?

Private Customer Service

0 969 391 391
(tax free call)

Monday-Friday : 8AM to 7PM
Saturday : 8AM to 12AM
except non-working days