Contact
us

If you need advice or information, we are here to help you.

Picto Médias sociaux

Social media

Are you on Twitter or Facebook? Us too!


Monday to Friday from 9:00 am to 7:00 pm (not including public holidays)

  • Twitter: @Chronopost
    We will answer in public or private depending on the nature of your query. To do this, simply follow us. All queries regarding a shipment will be handled privately.
  • Facebook: Ask us your questions, we will answer you directly using this form. You will receive a Facebook notification when we have answered your question.

     

Couple avec leur tablette
Picto Contacter Chronopost

Customer service

You need advice on a product, a service or a destination. You want to find information on a parcel.


Contact us Monday to Friday from 8:00 am to 7:00 pm and on Saturday from 8:00 am to 12:00 pm (excluding public holidays) on +33 (0)969 391 391 (calls charged at standard rates)

 

Une femme avec son téléphone portable
Picto Localiser

Where to find us

To drop off or come and collect a parcel, find the post offices, Chronopost depots or pickup points nearest to you or your place of work.

Where to
find us ?
To drop or get a parcel, localize nearest post office, Chronopost agencies or Pickup stores around you or your workplace.

Livraison d'un colis à une petite fille
Une femme avec son mobile
Frequently Asked Questions
Suis-je indemnisé en cas de perte de mon colis ?
Suis-je indemnisé en cas de retard de livraison ?
How long do I have to make a claim?
> See all our FAQ
Private Customer Service

0 969 391 391
(tax free call)

Monday-Friday : 8AM to 7PM
Saturday : 8AM to 12AM
except non-working days