Contact
us

If you need advice or information, we are here to help you.

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Social media

Are you on Twitter or Facebook? Us too!


Monday to Friday from 9:00 am to 7:00 pm (not including public holidays)

  • Twitter: @Chronopost
    We will answer in public or private depending on the nature of your query. To do this, simply follow us. All queries regarding a shipment will be handled privately.
  • Facebook: Ask us your questions, we will answer you directly using this form. You will receive a Facebook notification when we have answered your question.

     

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Picto Contacter Chronopost

Customer service

You need advice on a product, a service or a destination. You want to find information on a parcel.


Contact us Monday to Friday from 8:00 am to 7:00 pm and on Saturday from 8:00 am to 12:00 pm (excluding public holidays) on +33 (0)969 391 391 (calls charged at standard rates)

 

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Picto Localiser

Where to find us

To drop off or come and collect a parcel, find the post offices, Chronopost depots or pickup points nearest to you or your place of work.

Where to
find us ?
To drop or get a parcel, localize nearest post office, Chronopost agencies or Pickup stores around you or your workplace.

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Frequently Asked Questions
Will I be compensated in case of late delivery ?
Will I be compensated if my parcel is lost ?
How can I contact Customer Service ?
> See all our FAQ
Private Customer Service

0 969 391 391
(tax free call)

Monday-Friday : 8AM to 7PM
Saturday : 8AM to 12AM
except non-working days