General Conditions
of Use
Welcome to the Chronopost.fr Website!
By using our website chronopost.fr (hereinafter referred to as the “Website”), you agree to these General Terms and Conditions of Use. We invite you to read them carefully.
1. Purpose
These General Terms and Conditions of Use (hereinafter referred to as the “Terms of Use”) govern access to and use of the chronopost.fr Website, as well as all of our online Services. Certain Services may be subject to specific terms and conditions. In the event of any conflict, such specific terms and conditions shall prevail over these Terms of Use.
2. Definitions
To make these General Terms and Conditions of Use easier to understand, we have defined certain key terms that you will find throughout this document:
Leonard Chatbot: our virtual assistant that helps you track your parcels and find answers to your questions.
Customer: any individual or legal entity placing an order on our Website.
Registered Customer: a Customer who has created a Customer Account on our Website.
Contract Customer: a business Customer who has entered into a specific contract with Chronopost and has a Customer Account on our Website.
Customer Account: your personal account on our Website, accessible using your username and password.
Waybill: the document accompanying your parcel and containing information about the sender and recipient.
Service(s): all Services offered on our Website.
Website: the chronopost.fr website.
User: any person who visits or uses our Website. A Customer, whether a Registered Customer or a Contract Customer, is also considered a User.
3. Acceptance and Modification of the Terms of Use
To use our Website, you must accept these Terms of Use. By accessing or using our Website, you agree to these Terms of Use without reservation. If you do not accept these Terms of Use, you may not use our Website. We may also deny you access to the Website if you fail to comply with these Terms of Use.
We may modify these Terms of Use at any time. You agree to comply with any such modifications. We will make reasonable efforts to inform you of any changes.
4. Modification of the Services
We reserve the right to modify, add or remove Services from our Website at any time, in particular for the following reasons:
- To improve a Service.
To add or remove access to a Service.
To make the Website easier to use.
To correct an error.
To prevent any dangerous or inappropriate access.
To prevent any unauthorized use of a Service.
To comply with applicable laws.
5. Electronic Communications
We may contact you by email, SMS or through notifications on the Website. By accepting these Terms of Use, you agree to receive such communications.
6. Hyperlinks
Our Website may contain links to other websites. We do not control these websites and are not responsible for their content. You are solely responsible for your use of these websites.
7. Conditions d'accès et d'utilisation du Site
7.1. Accessibilité du Site
Notre Site est accessible gratuitement à tous les Utilisateurs disposant d'un accès internet. Vous êtes responsable des coûts liés à votre connexion internet et à vos équipements.
Le Site est accessible 24h/24 et 7j/7, sauf en cas de :
- Force majeure.
- Événement hors de notre contrôle (problèmes de réseau, pannes, etc.).
- Maintenance du Site.
Nous ne garantissons pas que le Site sera toujours disponible et nous ne sommes pas responsables en cas d'impossibilité d'accès au Site.
7.2. Création et accès au Compte Client
Pour créer un Compte Client, vous devez être majeur. Les mineurs doivent obtenir l'autorisation de leurs parents ou tuteurs légaux.
Pour créer un Compte Client, cliquez sur « Créer un compte » et suivez les instructions.
Vous êtes responsable de la sécurité et de la confidentialité de votre mot de passe. Ne le partagez avec personne. Il est formellement interdit de communiquer vos identifiants (login et mot de passe) à tout service tiers, notamment s'il s'agit d'un système automatisé.
En cas de perte de votre mot de passe, cliquez sur « Mot de passe oublié ».
En cas d'utilisation non autorisée de votre Compte Client, veuillez nous en informer immédiatement.
Votre Compte Client est créé pour une durée indéterminée, mais vous pouvez le fermer à tout moment. Nous pouvons également être amenés à fermer votre Compte Client dans certaines circonstances.
7.3. Conditions d'utilisation du Site
Vous vous engagez à utiliser notre Site uniquement à des fins légales.
A cet égard, vous ne devez pas :
- Utiliser notre Site d'une manière qui viole nos droits ou ceux de nos utilisateurs.
- Modifier, décompiler ou extraire le code de notre Site.
- Envoyer des virus ou du code malveillant.
- Tenter d'accéder à notre Site sans autorisation.
- Nuire à la sécurité ou au fonctionnement de notre Site.
- Créer des Comptes Clients de manière automatisée.
- Collecter des informations sur nos utilisateurs sans autorisation.
- Vendre ou louer nos Services.
- Créer des logiciels qui fonctionnent comme nos Services et les proposer à des tiers.
- Utiliser des robots ou des outils automatisés pour extraire des données de notre Site.
- Reproduire une partie de notre Site sans notre autorisation.
- Extraire ou utiliser le contenu du Site pour créer ou améliorer des bases de données ou des modèles d'intelligence artificielle (IA), y compris, mais sans s'y limiter, l'apprentissage automatique (Machine Learning).
- Utiliser, directement ou indirectement, tout système automatisé (robots, scripts, "scrapers" ou programmes similaires) pour accéder aux Services du Site, se connecter à un Compte Client ou extraire des données du Site sans une autorisation écrite et préalable de notre part.
Si vous ne respectez pas ces règles, nous pouvons supprimer votre accès au Site.
7.4. Utilisation du Site par des mineurs
Si vous êtes mineur, vous devez obtenir l'autorisation de vos parents ou tuteurs légaux pour utiliser notre Site. Vos parents ou tuteurs légaux sont responsables de votre utilisation du Site.
8. Services Available on the Website
Below, we present some of the Services we offer on our Website and the terms and conditions governing their use. This list is not exhaustive, and other Services may be available.
8.1. Rate Simulation Service
You can use our Rate Simulation Service to find out the price of a shipment. This price is provided for information purposes only and is not contractually binding.
8.2. Parcel Tracking and Proof of Delivery
Tracking information and proof of delivery documents are our property.
The use of robots or automated tools to extract this information is prohibited.
Our information Services, such as parcel tracking, are designed for normal use by individuals such as yourself. To avoid overloading our systems, we ask that you do not make more than one request per second from the same computer. If you exceed this limit, we may temporarily or permanently suspend your access to the Website and/or the Service.
If you are the recipient of a parcel, you can track your parcels on our Website using your parcel number. Tracking information is available for 6 months. It is provided for information purposes only and does not constitute proof that the delivery has been completed.
If you are a Contract Customer or a Registered Customer, you can download the proof of delivery for your parcel. It is available for 6 months.
8.3. Terms of Use for Waybills
Each waybill is for single use only. It must be used within 60 days of its date of issue.
You must not modify the waybill by hand.
8.4. Conversational Agent (Leonard Chatbot)
Our Leonard Chatbot is here to help you track your parcels and answer your questions. The information it provides is based on the data available at the time of your request. We are not responsible for any errors or delays in the information provided by the Chatbot. If in doubt, please contact our Customer Service.
It is important to understand that Leonard is an automated conversational agent, not a human being. It uses artificial intelligence to understand your requests and provide you with answers based on the information available.
You are solely responsible for the information you share with the Leonard Chatbot. Please remain courteous and do not share confidential information or information relating to sensitive data (health, sex life, political opinions, etc.), offences or convictions.
8.5. Third-Party Artificial Intelligence Services (MCP Protocol / ChatGPT)
Chronopost provides users with application connectors via the MCP (Model Context Protocol), enabling its information systems to be queried from third-party artificial intelligence platforms, including ChatGPT (hereinafter referred to as the “Third-Party AI”).
Liability: Chronopost uses its best efforts to provide the Third-Party AI with accurate, up-to-date and system-compliant raw tracking and service data. The Third-Party AI, which is not owned by Chronopost, remains solely responsible for the formatting, interpretation and generation of natural language. Chronopost shall not be held liable for any translation errors, distortions, misinterpretations or “hallucinations” generated by the Third-Party AI.
Indicative Nature and Availability of the Third-Party AI: Responses generated by the Third-Party AI are provided for information purposes only. In the event of any discrepancy or contradiction between the text generated by the Third-Party AI and the data available on the www.chronopost.fr Website, only the latter shall prevail. Furthermore, Chronopost shall not be held liable for any total or partial interruption of the Third-Party AI.
Intellectual Property: Users are informed that the Third-Party AI may incorrectly or generically use terms that are protected under intellectual property law. The accidental appearance of third-party trademarks in texts generated by the Third-Party AI shall not be construed as evidence of any intention by Chronopost to appropriate, infringe or engage in unfair competition in relation to such trademarks. opinions, etc.), offences or convictions.
9. Intellectual Property
All content that you see on our Website belongs to us or to our partners. This includes, in particular, texts, images, logos, trademarks, applications, software, databases and any other content that may be available. We grant you permission to use such content, but only within the scope of the authorized use of the Website.
You are not permitted to copy, download, reproduce, distribute or share any content from our Website without obtaining our authorization.
In particular, you are not permitted to:
Copy or imitate the design or layout of our Website.
Use our trademarks or logos without our authorization.
Copy or translate the texts on our Website.
Automatically extract information from our Website.
Extract or use content from the Website to create or improve databases or artificial intelligence (AI) models, including but not limited to machine learning.
If you fail to comply with these rules, we may take action to protect our rights.
10. Liability
10.1. Our Liability
We make every effort to provide you with a reliable Website and accurate information. However, we cannot guarantee that:
The Website will be accessible at all times and without interruption.
The Website will be free from bugs or errors.
The information on the Website will always be accurate, complete and up to date.
In particular, we do not guarantee the accuracy, reliability or completeness of information provided by third parties, including our partners and the subsidiaries of Chronopost or the La Poste Group.
We shall not be liable for any indirect damages (such as loss of profits, loss of data, etc.) resulting from the use of, or inability to use, our Website, even if we were aware of the possibility of such damages.
We shall not be liable for internet connection issues or failures of your equipment.
10.2. Your Liability
By using our Website, you agree to:
Comply with applicable laws and these Terms of Use.
Use the Website responsibly and not disrupt its operation.
Not use the Website for illegal or fraudulent purposes.
Not attempt to access areas of the Website that are not intended for you.
Not distribute viruses or malicious content.
Not collect information about other users without their authorization.
Keep your password confidential and inform us immediately in the event of unauthorized use of your Customer Account.
You assume all risks associated with the use of our Website (loss of data, errors, etc.) and are responsible for all costs associated with its use (internet connection, etc.).
In the event of non-compliance with these commitments, we reserve the right to take action to protect our interests and those of other users, including suspending or terminating your access to the Website.
11. Applicable Law and Jurisdiction
These Terms of Use are governed by French law. This means that, if a dispute arises between you and us concerning the use of the Website or the Services available on the Website, French law shall apply to resolve the dispute.
If you use the Website as a business customer, any dispute relating to these Terms of Use shall be subject to the exclusive jurisdiction of the courts of Paris. More specifically, only the courts of Paris shall have jurisdiction to hear such disputes, including in the event of multiple defendants or third-party claims for indemnification.
If you use the Website as a consumer, you may bring proceedings before either the courts of Paris or the courts of the place where you reside.
These Terms of Use shall apply only to the extent permitted by applicable law. If any provision of these Terms of Use is deemed invalid or unenforceable by a court of competent jurisdiction, that provision shall be removed without affecting the validity of the remaining provisions.
Updated version on 25th august 2026