General Conditions
of Use

Welcome to the Chronopost.fr Website!

By using our website chronopost.fr (hereinafter the "Website"), you agree to these General Terms of Use. We invite you to read them carefully.

1. Purpose

These General Terms of Use (hereinafter "GTU") govern access to and use of the chronopost.fr Website and all of our online Services. Some Services may be subject to specific terms. In the event of any contradiction, the latter shall prevail over these GTU.

 

2. Definitions

To facilitate understanding of these General Terms of Use, we have defined certain key terms that you will find in the document:

Chatbot Leonard : This is our virtual assistant that helps you track your parcels and find answers to your questions.

Customer: Any person, physical or legal, who places an order on our Website.

Registered Customer: A Customer who has created a Customer Account on our Website.

Contract Customer: A professional Customer who has a specific contract with Chronopost and a Customer Account on our Website.

Customer Account: Your personal space on our Website, accessible with your username and password.

Waybill: The document that accompanies your parcel and contains information about the sender and recipient.

Service(s): All Services that we offer on our Website.

Website: The chronopost.fr website.

User: Anyone who visits or uses our Website. A Customer, whether Registered or Under Contract, is also a User.

 

3. Acceptance and Modification of the GTU

To use our Website, you must accept these GTU. By accessing or using our Website, you accept these GTU without reservation. If you do not accept these GTU, you may not use our Website. We may also deny you access to the Website if you do not comply with these GTU.

We may modify these GTU at any time. You agree to comply with these modifications. We will do our best to inform you of these changes.

 

4. Modification of Services

We reserve the right to modify, add or remove Services on our Website at any time, in particular for the following reasons:

  • Improve a Service.
  • Add or remove access to a Service.
  • Make the Website easier to use.
  • Correct an error.
  • Prevent any dangerous or inappropriate access.
  • Prevent any unauthorized use of a Service.
  • Comply with the law.

 

5. Electronic Communications

We may contact you by email, SMS or via notifications on the Website. By accepting these GTU, you agree to receive these communications.

 

6. Hypertext Links

Our Website may contain links to other websites. We do not control these sites and we are not responsible for their content. You are solely responsible for your use of these sites.

 

7. Access and Use of the Website

7.1. Website Accessibility

Our Website is accessible free of charge to all Users with internet access. You are responsible for the costs associated with your internet connection and your equipment.

The Website is accessible 24 hours a day, 7 days a week, except in case of:

  • Force majeure.
  • Events beyond our control (network problems, breakdowns, etc.).
  • Website maintenance.

We do not guarantee that the Website will always be available and we are not responsible in case of inability to access the Website.

7.3. Creation and Access to the Customer Account

To create a Customer Account, you must be of legal age. Minors must obtain the authorization of their parents or legal guardians.

To create a Customer Account, click on "Create an account" and follow the instructions.

You are responsible for the security and confidentiality of your password. Do not share it with anyone.

If you lose your password, click on "Forgotten password".

If you notice any unauthorized use of your Customer Account, please notify us immediately.

Your Customer Account is created for an indefinite period, but you can close it at any time. We may also close your Customer Account under certain circumstances.

7.3. Conditions of Use of the Website

You agree to use our Website only for lawful purposes.

In this regard, you must not:

  • Use our Website in a way that violates our rights or those of our users.
  • Modify, decompile or extract the code of our Website.
  • Send viruses or malicious code.
  • Attempt to access our Website without authorization.
  • Interfere with the security or operation of our Website.
  • Create Customer Accounts in an automated manner.
  • Collect information about our users without authorization.
  • Sell or rent our Services.
  • Create software that works like our Services and offer it to third parties.
  • Use robots or automated tools to extract data from our Website.
  • Reproduce any part of our Website without our permission.
  • Extract or use the information and content of the Website to create or improve databases or artificial intelligence (AI) models, including, but not limited to, machine learning (Machine Learning).

If you do not comply with these rules, we may remove your access to the Website permanently or temporarily.

7.4. Use of the Website by Minors

If you are a minor, you must obtain the authorization of your parents or legal guardians to use our Website. Your parents or legal guardians are responsible for your use of the Website.

 

8. Services Accessible on the Website

We present here some of the Services that we offer on our Website and their conditions of use. This list is not exhaustive and other Services may be available.

8.1. Price Simulation Service

You can use our price simulation Service to find out the price of a shipment. This price is given as an indication and is not contractual.

8.3. Parcel Tracking and Proof of Delivery

Tracking information and proof of delivery are our property.

The use of robots or automated tools to extract this information is prohibited.

Our Consultation Services, such as parcel tracking, are designed for normal use by people like you. To avoid overloading our systems, we ask that you do not make more than one request per second from the same computer. If you exceed this limit, we may temporarily or permanently suspend your access to the Website and/or the Service.

If you are the recipient of a parcel, you can track your parcels on our Website with your parcel number. Tracking information is available for 6 months. It is given as an indication and does not constitute proof of delivery.

If you are a Contract or Registered Customer, you can download proof of delivery of your parcel. It is available for 6 months.

8.4. Conditions of Use of Waybills

Each Waybill is for single use. It must be used within 60 days of its date of issue.

You must not modify the Waybill by hand.

8.5. Conversational Agent (Chatbot Leonard)

Our Chatbot Leonard is there to help you track your parcels and answer your questions. The information it provides is based on the data available at the time of your request. We are not responsible for any errors or delays in the information provided by the Chatbot Leonard. If in doubt, contact our customer service.

It is important to understand that Leonard is an automated conversational agent, not a human being. It uses artificial intelligence to understand your requests and provide you with answers based on available information.

You are solely responsible for the information you share with the Chatbot Leonard. Please remain courteous and do not provide it with any confidential information or information relating to sensitive data (health, sex life, political opinions, etc.), offences or convictions.

 

9. Intellectual Property

All content you see on our Website belongs to us or our partners. This includes text, images, logos, trademarks, applications, software, databases and any other content. We give you permission to use it, but only within the scope of the authorised use of the Website.

You do not have the right to copy, download, reproduce, distribute or share the content of our Website without our permission.

In particular, you do not have the right to:

  • Copy or imitate the design or layout of our Website.
  • Use our trademarks or logos without our consent.
  • Copy the texts of our Website.
  • Extract information from our Website automatically.
  • Extract or use the content of the Website to create or improve databases or artificial intelligence (AI) models, including, but not limited to, machine learning (Machine Learning).

If you do not comply with these rules, we may take steps to protect our rights.

 

10. Responsibility

10.1. Our Responsibility

We strive to provide you with a reliable Website and accurate information. However, we cannot guarantee that:

  • The Website will be accessible at all times and without interruption.
  • The Website will be free from bugs or errors.
  • The information on the Website will always be accurate, complete and up-to-date.

In particular, we do not guarantee the accuracy, reliability or completeness of information provided by third parties, including our partners, subsidiaries of Chronopost or the La Poste Group.

We are not liable for indirect damages (such as loss of profits, loss of data, etc.) resulting from the use or inability to use our Website, even if we were aware of the possibility of such damages.

We are not responsible for internet connection problems or breakdowns of your equipment.

10.2. Your Liability

By using our Website, you agree to:

  • Respect the law and these GTU.
  • Use the Website responsibly and not disrupt its operation.
  • Not use the Website for any illegal or fraudulent purposes.
  • Not attempt to access parts of the Website that are not intended for you.
  • Not spread viruses or malicious content.
  • Not collect information about other users without their permission.
  • Keep your password confidential and inform us immediately in case of unauthorised use of your Customer Account.

You assume all risks associated with the use of our Website (loss of data, errors, etc.) and you are responsible for all costs associated with its use (internet connection, etc.).

In the event of non-compliance with these commitments, we reserve the right to take measures to protect our interests and those of other users, including the suspension or the deletion of your access to the Website.

 

11. Applicable Law and Jurisdiction

These GTU are subject to French law. This means that if a dispute arises between you and us regarding the use of the Website or the Services of the Website, it is French law that will apply to resolve the issue.

If you use the Website as a professional, any dispute relating to these GTU will be the exclusive jurisdiction of the courts of Paris. More specifically, only the courts of Paris will have jurisdiction to deal with this dispute, even in the event of multiple defendants or third-party claims.

If you use the Website as a consumer, you can refer the matter either to the courts of Paris or to the courts of the place where you reside.

These GTU apply only within the framework of the law in force. If a clause of these GTU is deemed invalid or unenforceable by a competent court, that clause will be deleted without affecting the validity of the other clauses.

 

Copyright © Chronopost 2025

 

Updated version on 29 january 2025