General Conditions
of Use

Your use of the Website (hereafter referred to the “Website”) implies your acceptance of the General Conditions of Use. We ask you to read it carefully.


General Conditions of Use


1. Scope

The purpose of these General Conditions of Use (hereafter referred to as the “GCU”) is to set forth the terms and conditions governing the access and use of the Website

The General Conditions of Use apply to the Services provided and made accessible to Users on the Website and define the general rules governing the accessibility of the Services provided by Chronopost on the Website.

Certain Services accessible on the Website may be subject to specific terms and conditions (such as General Conditions of Sale and/or any other specific contract). In this case, the specific terms and conditions supplement the clauses of these General Conditions of Use. In the event of any discrepancies or contradictions between the specific conditions and these General Conditions of Use, the specific conditions will prevail.


2. Definitions

In these General Conditions of Use, capitalized terms have the meaning indicated below:

Customer : means any person having full legal capacity and placing order on the Website

Registered Customer : means any Customer having created a Customer Account on the Website.

Customer Under Contract : means any Customer having entered into a specific transportation agreement with Chronopost and having created a Customer Account.

Customer Account: means the individual access of the Customer to a dedicated section via the use of a login and a password enabling the use of Customer exclusive Services.

Waybill : means the parcel delivery note that specifies, among other information, the details of the sender and the recipient of a parcel.

Service(s) : means any and all services made available to Users on the Website in their current and future version including any evolution of which it could be the object.

Website : means the website made accessible by Chronopost at the following urls :

User(s): means any individual who access, visit or browse on the Website. The Customer, whether he is Registered or Under Contract, is a User pursuant to the terms of the GCU.


3. Acceptance and Modification

3.1.Acceptance and Modification of the GCU

The acceptance of these GCU is an unconditional requirement to the use and access of the Website by the User. By accessing and/or using the Website, the User represents that he/she accepts and undertakes to comply without reservation with the GCU.

In the event the User does not accept in whole or in parts these GCU, the User may not access or use the Website. In the latter situation, the User will immediately cease any access and use of the Website.

Chronopost reserves the right to refuse access to the Website, unilaterally and without prior notification, to any User who does comply with the GCU.

Chronopost may, at its own discretion, modify these GCU. The User declares he/she accepts and undertakes to comply without reservation to these modifications. Chronopost will make its best effort in order to inform the User.

3.2. Modifications of the Services provided on the Website

Chronopost reserves the right to, at any given time, modify, add, delete, update the features and Services accessible on the Website, including without limitation in the following situations:

  • upgrade a Service or a feature;
  • add or delete the access to a Service;
  • improve the ease of use for the User or for Chronopost;
  • correct an error or a bug;
  • avoid or interrupt a dangerous or inappropriate access to the Services;
  • avoid or interrupt an unauthorized use of the Services;
  • comply with the request of a government authority;
  • comply with any law, regulation or a judicial or regulatory decision.

3.3. Electronic Communications

Chronopost communicates with the User electronically using various means such as e-mail, SMS or notification messages on the Website. By accepting these GCU, the User acknowledges having accepted the use of such means.

3.4. Hypertext Link

The Website may contain hypertext links to other websites over which Chronopost has no control. Chronopost declines any responsibility for their content. The User is solely responsible for the use made of the concerned websites.


 4. Conditions of Access and Use of the Website

4.1.  Accessibility of the Website

The Website is made accessible free of charge to any User with the necessary equipment and Internet access. The User is solely responsible for the costs associated with his/her equipment and Internet connection.

Chronopost provide access to the Website 7 days a week and 24 hours a day with the exception of the following assumptions :

  • Any force majeure event and/or exceptional circumstances;
  • Any event outside of Chronopost control, such as disruptions or interruptions of access networks, failure of the User's computer or telephone equipment and more generally, any event related to Internet access conditions;
  • Any disruption of the access to the Website upon Chronopost initiative for any necessary maintenance for or any other reason.

Chronopost does not guarantee the continuity of the Site and therefore cannot be held liable for damages related to the temporary inability to access any of the Services offered, for any reason whatsoever. It is understood that access to the Site and the Services is not guaranteed, in particular due to the nature of the Internet.

 4.2. Creation and Access to Customer Account

In order to create a Customer Account, the User is required to have full legal capacity. Therefore, acts made by minors are made under the responsibility and control of their legal representative.

Any and all Users may register on the Website in order to create a Customer Account by clicking on the “Create an account” button et filling the requested information

The Registered Customer is responsible for maintaining the security and confidentiality of its password. This password will be requested each time the Registered Customer logs on to its Account. The password is personal and confidential.

In this regard, the Registered Customer acknowledges that it is solely responsible (toward Chronopost and any third party) of any activity carried via its Customer Account and in particular for the communication of its login and password to any individual.

In case of loss of the password or login, the Registered Customer may click on the “Forgotten password” button and follow the indicated procedure. The Customer undertakes to immediately notify Chronopost of any unauthorized use, in particular resulting from any fraud, usurpation and any resulting security breach.

The creation of a Customer Account is for an indefinite term, subject to its closure by the Registered Customer or by Chronopost.

4.3. Conditions of Use of the Website

The User undertakes to use the Website and the Services solely for lawful purposes, authorized and acceptable. In this respect, the User will not:

  • use (or help any individual to use) the Website and the Services in a manner that violates, misappropriates or infringes upon the rights of Chronopost, the Users or any other person, including privacy, personal, intellectual property or other exclusive rights;
  • reverse engineer, modify, decompile, create derivative works from or extract code from the Website or Services;
  • send, store, transmit viruses or any other malicious or dangerous computer code (programs) through or on the Website;
  • obtain or intend to obtain an unauthorized access to the Website or systems;
  • interfere with or disrupt the security, confidentiality, integrity, availability or performance of the Website and Services;
  • create Customer Accounts on the Website by any unauthorized or automated means;
  • collect the Users contact information or any information on the Users in an impermissible or unauthorized manner;
  • sell, resell, rent or invoice the Services;
  • create software or API that operate in substantially the same manner as the Services and offer those to third parties in an unauthorized manner;
  • use automated query systems, robots, or repetitive data gathering and extraction tools, programs or scripts, or other mechanisms with similar functions;
  • use any "framing" technique to "frame" and reproduce any portion of the content or information on the Website without the prior written consent of Chronopost.

Failure by the User to comply with any of the aforementioned obligations entitles Chronopost to automatically delete and/or suspend access to the Website unilaterally and without prior notice.

4.4. Use of the Website by minors

When a User is a minor, it declares it has obtained the authorization to use the Services from its legal representatives (holder(s) of parental authority) and that its legal representatives and that have agreed to warrant the minor User's compliance with the GCU. Any use of the Services by a minor User is made under the full responsibility of the legal representative over the concerned User.

The User is financially responsible for its use of the Website in its own name both in its name and in the name and on behalf of third parties, including minors, unless it can demonstrate fraudulent use not resulting from any fault or negligence on its part.


5. Price Simulation Service

Prior to its order, Users may use the price simulation Service. This Service allows the Customer to know the public rate according to the destination and weight of the parcel. The information provided via this Service is purely indicative and is not binding on Chronopost.


6. Parcel Tracking Service and Proof of delivery

The tracking information and proofs of delivery are Chronopost’s exclusive property, which the User acknowledges and accepts. Any use of automated query systems, robots, or repetitive data gathering and retrieval tools, programs or scripts, or other mechanisms with similar functions, is expressly prohibited.

The consultation of these services is carried out within the framework of a non-industrial environment and configuration of consultation and adapted to a limited number of consultations. In this respect, the User undertakes to make only one request per second from the same sending IP (Internet Protocol) address. Otherwise, Chronopost reserves the right to suspend the Service. The IP addresses of Users' computers that use the Parcel Tracking Service will be recorded by Chronopost's servers and may be transmitted to the Public Prosecutor and/or any judicial police officer who so requests.

6.1. Parcel Tracking

The parcel tracking Service is an information service reserved for Users who have their parcel number. The tracking information is available for 6 months after the date of issuance of the Waybill.

The tracking information obtained through the Service has no contractual value and does not constitute proof of the non-performance of the delivery service. In this respect, only data from Chronopost's information system, collected after investigation and research by Chronopost's competent departments following a complaint duly filed with Chronopost's Customer Service, shall be deemed authentic.

6.2. Proof of delivery

This Service allows Customers to download a picture of the digitized signature of the recipient and/or the scanned paper copy of the proof of delivery by the agency.

The proof of delivery is available within a maximum delay of two working days after the parcel delivery and for a period of six months thereafter. The Service is available 7 days a week, except from 3AM to 6AM for the purpose of updating the Website.


7. Conditions of Use of the Waybills

The Waybill is a one-time use. Once issued, the Waybill must be used within a maximum delay of sixty days after the issuance of the Waybill, except in case of impossible use due to Chronopost.

After this period, Chronopost is entitled to refuse any parcel where the Waybill is affixed to, without any liability for Chronopost. It is forbidden for the Customer to affix any handwritten modification on the Waybill, failing which the parcel will be inadmissible and refused by Chronopost.

The Customer acknowledges the evidentiary value of any electronic request for modification through the Service provided by Chronopost and that the latter may be used against the Customer as evidence of the Customer's request. 


8. Intellectual Property

Any and all elements (information, data, trademarks, logos, pictures, different graphic representations, etc.) existing on the Website and all rights, titles and interests on the Website and its content is the exclusive property of Chronopost and its licensors whether or not these are protected under intellectual property law.

Subject to compliance with these GCU, Chronopost and its licensors grant to the User a limited, non-exclusive, non-transferable, non-assignable, non-sublicensable license to access and use the Website on a personal basis. All rights not expressly granted to the User in these GCU are reserved and remain with Chronopost and its licensors.

No license or any other right whatsoever is granted to the User by the mere uploading of elements on the Website by Chronopost, including in particular content, trademarks and logos. In this respect, the User undertakes, without this list being exhaustive, not to download, extract, store, use, reproduce, sell, communicate, transfer, represent, display and/or adapt the Website or any elements, in whole or in part, directly or indirectly, on any medium, by any mean and any form whatsoever, without the prior explicit authorisation of Chronopost or its licensor thereof.


9. Liability

9.1. Chronopost’s liability

Chronopost may not, under any circumstances, be held liable for any non-material and/or indirect damages whatsoever, including without limitation loss of profit, loss of customers, loss of data, business interruption, commercial disruption of any kind resulting from the use or inability to use the software or the Internet, even if Chronopost has been advised in advance of the possibility of such damages. Chronopost may not be held liable for any damages arising out of any interruption, dysfunction, suspension or discontinuation of the Website and/or the Services, for any reason whatsoever or for any material or non material damages arising out of the access in any manner to the Website and/or the use of the system.

In particular, Chronopost shall not be held liable for any damage to information, programs, files or databases resulting from the use of the Website. Chronopost shall in no event be held liable for any disruption or interruption of Internet access networks, failure of the User's computer or telephone equipment and, more generally, for any event related to Internet access conditions.

In addition, Chronopost offers no guarantee that the information and/or elements accessible via the Website are accurate, complete or up-to-date, nor that the Website does not contain any viruses or elements harmful to the User.

The Website may provide access in particular to information, elements or services provided by Chronopost’s partners or any third party, including Chronopost subsidiaries or entities from La Poste Group. In this case, Chronopost neither warrants the accuracy, timeliness, completeness or suitability of any information, elements or services; nor shall be held liable if any of the aforementioned persons infringes any intellectual property rights or any other third party rights, or any applicable regulations.

9.2. User’s Liability

The User is solely responsible for the use of the Website. The User expressly acknowledges that the use of the Website is at its own risks and costs. To this regard, the User must comply with any applicable prescriptions, laws and regulations.

The User bears all risks related to loss of profits, loss of data, errors, loss of business information or otherwise resulting from the use of the Website. The User assumes all costs and risks associated with the use of the Website. As such, the User is responsible for all data service subscription fees from his provider, Internet fees and other taxes and fees related to its use of the Website.


10. Personal Data

The User is informed that nominative information and data that may be requested, notably through Chatbot Leonard, are necessary for the management and processing of its request. The collected data may be communicated to Chronopost, La Poste, and its subsidiaries and to any third party taking part in the management and processing of its request.

In this respect, Chronopost undertakes to respect the privacy of the data communicated by the sender and/or the recipient and to process them in accordance with the applicable regulation on the protection of personal data. Chronopost will process the data in accordance with its Data Protection Policy.

In accordance with the applicable regulation on the protection of personal data, the User may, at any time, exercise its right of access, rectification, opposition, deletion, limitation of processing and portability by sending a request to Chronopost SAS - Délégué à la Protection des Données - 3 Boulevard Romain Rolland, PARIS (75014) or directly via the form, indicating its last name, first name and postal address.


11. Cookies

The User is informed that the Website uses cookies. Cookies enable Chronopost and its partners to improve your experience, personalize content and advertising, and perform statistical analyses.

A cookie is a small block of data sent to the browser by a Web server and stored on the computer's hard disk. These files stored on the computer are used in particular to facilitate access to the services and information offered and to improve personalized services.

Cookies are managed by Chronopost under the conditions defined in its Cookie Policy. Users may modify and/or withdraw their consent at any time on the Cookie Policy page.


12. Applicable Law and Competent Jurisdiction

These GCU are governed by French law and the User, by its acceptance of the GCU, irrevocably grants exclusive jurisdiction to French courts.

The Courts of the jurisdiction of the Court of Appeal of Paris shall have exclusive jurisdiction to hear any dispute with a professional relating to the validity, interpretation or execution of these GCU, even in the event of multiple defendants or warranty claims.

These General Conditions of Use are applicable only to the extent permitted by law.