General Conditions
of Use

PREAMBLE

Chronopost is a simplified stock company that has its registered office in Gentilly (94250) at 3, Avenue Gallieni, and is registered with the Créteil Trade and Companies Register under the number 383 960 135 (hereinafter “Chronopost”).

These General Terms of Use apply to all of the services offered and made available on line by Chronopost at the following address: www.chronopost.fr.

1 – PURPOSE

1.1. The purpose of these General Terms of Use (hereinafter the “GTU”) is to set forth the terms according to which Customers and Users register and use the Services.

By registering and/or using the Services, Customers and Users accept and will fully comply with these GTU. If the User or Customer does not wish to accept any or all of these GTU, such User or Customer may not access and use the Services. Chronopost also reserves the right to deny access to the Services, unilaterally and without prior notice, to any User or Customer that does not comply with these GTU.

  • A Customer is any person or entity that places an order through the Site and meets the definition of Registered Customer or Guest.
  • A Guest is any Customer that places an order through the Site without having a customer account.
  • A Registered Customer is any person or entity that has a login and password enabling them to access their customer account and use certain features of the Site. To create a customer account, the User either registers on the Site (click on the “Sign Up” tab), or signs an agreement with Chronopost, after which the login and password will be sent to it (“Customers Under Contract”).
  • A User is any person or entity that connects to a page on the Site or browses on the Site.
  • Products means any product Chronopost may offer for sale on the Site, the “les Prêt À Expédier®” are sold only on the www.boutique.chronopost.fr Web site.
  • Services means all of the Services Users and Customers can access on the Site, in their current and future versions, as well as any changes that may be made to them.
  • Site means the website www.chronopost.fr.
  • Tools means the methods for placing orders for Services available on the Site according to the terms set out below.

1.2. Using the Site and signing up for a customer account are free (excluding Internet connection costs, for which the User is responsible). The Services are offered for shipment from metropolitan France and the Overseas Departments, in French, to any person or entity that has a valid email address.

1.3. To connect to their customer account and personalize the environment of each customer’s customer account, Registered Customers must provide their email address or login and a password (at least eight characters).

The Registered Customer must keep their password safe and confidential. They will be asked for their password every time they connect to their account. The password is personal and confidential.

In this regard, the Registered Customer acknowledges that they are solely liable (to Chronopost and any third parties) for all activity conducted from their customer account. They also warrant that the information provided is true and correct.

If the Registered Customer loses their password or login, they click on the “forgot my password” link and follow the instructions. They must notify Chronopost immediately of any security breach or unauthorized use of their customer account they become aware of.

If their personal details change, the Registered Customer will update them as soon as possible.

1.4. Customer accounts are created for an unlimited time, unless closed by the Registered Customer or Chronopost.

1.5. Chronopost reserves the right to amend these GTU at any time and without prior notice, e.g., to reflect changes in applicable law or to change the features offered in connection with the Services.

The User or Customer will therefore read them every time they agree to the GTU when placing an order. The User or Customer is deemed to have agreed to them simply by using the Site.

2 – TOOLS FOR PLACING ORDERS ON THE SITE & CONSIGNMENT NOTES TERMS OF USE

Before placing an order, the User can use the price simulator, which indicates the retail price based on the parcel’s destination and weight. The information is provided strictly for information purposes and cannot bind Chronopost in any way. The final price of each order is provided before the order is validated. 

If the User wishes to order Products, they must go to the E-boutique Site (www.boutique.chronopost.fr ).

Users can place orders in one of three different Tools: “E-Chrono” (2.1.); “Step-by-Step,” for Registered Customers (2.2.); and “1-Click,” for Customers Under Contract (2.3.).

2.1. “E-Chrono” Shipping

To place an order, the User must complete at least the eight steps below:

  • 1st: The User completes the “My Information” form, providing information about themselves and the addressee, then information regarding the shipment (parcel characteristics, type of shipment, weight, and dimensions). Then they the click on “See the Offers;”
  • 2nd: They choose the offer and options they want for their shipment from those that are suggested, it being specified that only the offers and options applicable to their type of shipment will be suggested. The User agrees to read the offer and option details by clicking on “See the terms of the offers” and/or “See the terms of the options.” The User then chooses how to drop off the parcel;
  • 3rd: They then have the following options: connect to their customer account, register if they do not have a customer account, or continue as a Guest. If they connect to their customer account, their usual, “1-Click” screen will automatically open if they are a Client Under Contract (see 2.3.); professional Customers will be able to use the “Step-by-Step” method (see 2.2.);
  • 4th: Next, they provide their own details and those of the addressee;
  • 5th: They are shown an order summary, which they can validate after they have agreed to the General Terms of Sale and these GTU. They must verify the services ordered and the shipment and addressee information they provided;
  • 6th: They can then securely pay for the order on line with a debit or credit card or through PayPal, or if they are a professional connected to their customer account, they may sign up for direct debit payment;
  • 7th: Immediately after the payment step has been completed, they receive an order confirmation by email;
  • 8th: They then print the consignment note themselves or at no cost from a self-service machine at the post office using the reservation code they received by email or text message, and put the consignment note on the parcel. They drop the parcel off at the post office, the closest Relais Pickup, or any Chronopost office. They can also request pickup service (see 3.2).

2.2. “Step-by-Step” Shipping

This Service is for Registered Customers only.

Placing an order involves at least the seven steps below:

  • 1st: The User connects to their customer account and selects “Step-by-Step Shipment;”
  • 2nd: They complete the mandatory fields, in particular: number of parcels to be shipped, the addressee’s details, and the parcel information (weight, and possibly the parcel’s dimensions and value);
  • 3rd: They select the type of transportation and options from the list of suggestions; 
  • 4th: They are shown an order summary, which they can validate after they have agreed to the General Terms of Sale and these GTU. They must verify the services ordered and the shipment and addressee information they provided;
  • 5th: They can then securely pay for the order on line with a debit or credit card or through PayPal, or if they are a professional, they may sign up for direct debit payment;
  • 6th: Immediately after the payment step has been completed, they receive an order confirmation by email;
  • 7th: They then print the consignment note themselves or at no cost from a self-service machine at the post office using the reservation code they received by email or text message, and put the consignment note on the parcel. They drop the parcel off at the post office, the closest Relais Pickup, or any Chronopost office. They can also request pickup service (see 3.2).

2.3. “1-Click” Shipping

This Tool is for Customers Under Contract only.

Placing an order involves at least the five steps below:

  • 1st: The Customer Under Contract connects to their customer account and selects “1-Click Shipping;”
  • 2nd: They complete the mandatory fields, in particular: number of parcels to be shipped, the addressee’s details, and the parcel information (weight, and possibly the parcel’s dimensions and value);
  • 3rd: They select the type of transportation and options from the list of suggestions;
  • 4th: They validate their order and will be billed for the services at the end of the month, according to their contract;
  • 5th: They then print the consignment note themselves or at no cost from a self-service machine at the post office using the reservation code they received by email or text message, and put the consignment note on the parcel. They drop the parcel off at the post office, the closest Relais Pickup, or any Chronopost office. They can also request pickup service (see 3.2).

2.4. Terms of Use for Consignment notes

Once printed, consignment notes must be used within sixty (60) days of the date they were printed, unless Chronopost made use impossible. After sixty (60) days, the parcels on which such consignment notes are affixed will be refused, and Chronopost cannot be held liable. A consignment note may not be used to ship more than one parcel. The Customer must not make any changes to the consignment note by hand or it may be void.

However, a Registered Customer may modify a consignment note using the address change procedure if the new address is within the initial Chronopost office’s territorial jurisdiction. Any electronic request for modification is deemed proof of the Customer’s request.

3 - OPTIONS

3.1. Options available for all Tools

3.1.1. “Pickup on Request”

After printing the consignment notes, the Customer may opt for pickup on request by clicking “Pickup.”

They then enter the information required for their parcel(s) to be picked up (pickup address, Customer information, and shipment characteristics, i.e., number of parcels, total weight, volume, etc.).

If the pickup address is not the Customer’s address, the Customer can select the option to inform their contact at the pickup site by email. If the Customer uses this option, they authorize Chronopost to send a message regarding the Customer’s pickup request to their contact at the pickup site, on the Customer’s behalf and in their name.

The Customer must make sure the parcel perfectly matches the pickup request produced from the information they entered. Failure to comply with this obligation may result in:

- delayed or cancelled pickup, for which Chronopost cannot be held liable;

- if the shipment is picked up, payment of amounts invoiced according to the shipment’s actual characteristics.

In addition, the Customer will be billed for any pickup that is unsuccessful because the Customer did not comply, or did not adequately comply, with their obligations.

3.1.2. “Predict”

When applicable, this option enables an addressee that receives a delivery notice upon parcel pickup to:

- change the initial delivery date (no more than 6 days after the initial date), and/or

- choose another delivery site, i.e., a post office or local parcel service (Relais Pickup or Chronopost office) offered by Chronopost within the initial delivery area, a specified neighbor’s address, or a safe place for delivery agreed upon with Chronopost.

Chronopost cannot be held liable for any errors in the information provided by the addressee.

3.2. “Step-by-Step” and “1-Click” Options

3.2.1. “Notify the Addressee” option         

When the Customer selects the “Notify the Addressee” option, they authorize Chronopost to send a message regarding the parcel shipment to the addressee on the Customer’s behalf and in their name.

3.2.2. “Automatic Tracking Message” option (hereinafter ATM)

Subscribing to this service enables the Customer to receive parcel tracking information by email or text message and/or to have it sent to addressees.

The Customer must provide the required information. If they do not, Chronopost cannot be held liable for the addressee’s failure to receive the information. The Customer will be solely liable in the event of action by their addressee if such addressee did not wish to receive email from Chronopost.

ATM-related data are not used for purposes other than the ATM service. An ATM request is deleted if the parcel is delivered, if the recipient email address does not function, or if a request to unsubscribe from the ATM service is made. A link to unsubscribe from the ATM service is provided in the first email sent to the addressee after the Customer’s ATM request.

4 – PARCEL TRACKING AND PROOF OF DELIVERY

Tracking information and proof of delivery are the exclusive property of Chronopost, which the User acknowledges and expressly accepts.

Any use of automatic interrogation systems, robots, data collection or extraction tools, programs, or repeating scripts, or other systems with similar functions, is expressly prohibited. Such services are accessed in the scope of a non-industrial consultation environment and configuration designed for a limited number of consultations. In this regard, the User agrees to make only one request per second from the same Internet Protocol (IP) address. Otherwise, Chronopost reserves the right to suspend the service. The IP addresses of Users computers that use the parcel tracking service will be recorded by Chronopost’s servers and can be given to the public prosecutor and/or any criminal investigator who requests it.

4.1. Parcel tracking

The parcel tracking service is an information service for Users that have a parcel number.

The parcel tracking can be consulted for six (6) months after the consignment note is printed. The tracking information obtained from the service has no contractual value and cannot constitute proof that the parcel was not shipped or delivered. In this regard, only the data from Chronopost’s information system, collected after the relevant Chronopost departments conduct an investigation and research in response to a complaint validly filed with Chronopost’s Customer Service Department, have legal value.

4.2. Obtaining proof of delivery

This service enables the Customer to use the systems below to download an image of the shipment addressee’s digitized signature and/or the paper proof of delivery scanned by the office:

- Chronopost.fr for Customers;

- Chronotrace for Customers Under Contract.

Proof of delivery is available within two (2) business days of delivery and for six (6) months thereafter.

The service is available seven (7) days a week, except between 3 AM and 6 AM, when the Site is updated.

5 – USE OF THE SITE BY MINORS

When the User is a minor, such User represents that they have received authorization to use the Services from their respective holder(s) of parental authority and that such holder(s) of parental authority agreed to guarantee the minor User’s compliance with the GTU. The holder(s) of parental authority regarding the minor User is or are solely liable for any use of the Services by such User.

Otherwise, to use the Services for which a fee is charged, the User must be at least 18 and have legal capacity to contract and use the Site.

The User is financially liable for any use of the Site in their name and on behalf of third parties, including minors, subject to a showing of fraudulent use that is not the result of any fault or negligence on their part.

6 – PAYING FOR THE SERVICES

Prices are indicated in euros.

The prices for the Services are generally understood to include all related taxes, costs, and service charges (if any) and reflect the price of the transportation service performed by Chronopost, and to exclude any applicable customs duties, taxes, and costs. The service charges and costs are the charges paid by Chronopost and related to the transportation services ordered by the Customer, in particular indirect taxes (VAT and other similar taxes) and any other costs required to process Customer orders.

In all cases, the User is informed in the relevant offer description, and in particular on the “Order Summary” pages, of what is included in the price for the transportation services.

Orders may be paid online securely with a debit or credit card or through PayPal. Professional Customers may sign up for direct debit payment. 

7 – CUSTOMER OBLIGATIONS

The Customer or User agrees to provide the mandatory information Chronopost requires, depending on the service used, to transfer the data entered in order to process their request under normal conditions.

The Customer or User is solely liable for the accuracy of the information provided to Chronopost, which must be correct and complete.

The Customer or User also warrants the truth and accuracy of the information they provide or that is provided by any third party using their data on the Site.

Chronopost cannot be held liable for any consequences of the incorrect, inconsistent, or incomplete entry of information. Similarly, the Customer must maintain the confidentiality of their password and oversee its use.

8 -  TERMS OF USE - RESTRICTIONS

The Customer and/or User will:

- not disseminate false or misleading information on the Site,

- not use any service, information, application, or software available through the Site or access the Site in a manner not expressly authorized by Chronopost,

- not insert into or send to the Site any information containing viruses, Trojan horses, computer worms, time bombs, or other computer programs designed to damage, disrupt, intercept, or expropriate any system, the Site, or the information, or that violates the intellectual property rights of any person or entity,

- respect certain areas of the Site reserved exclusively for Customers Under Contract,

- not use or access the Site in any way that, in Chronopost’s opinion, harms the performance or operation of the Site or Chronopost’s services,

- not use frames to “frame” any part of the Site contents or information without Chronopost’s express prior written consent.

The User’s and/or the Customer’s failure to comply with any of the obligations set out herein authorizes Chronopost to terminate ipso jure and/or suspend access to the online services covered by these GTU, without prior notice and without prejudice to any damages it may claim.

9 – LIABILITY

9.1. Chronopost’s Liability

Chronopost cannot under any circumstances be held liable for any consequential and/or indirect damages, and in particular any lost profits, lost benefits, lost customers, lost data, or commercial disruption arising from the use of or inability to use software or the Internet, even if Chronopost was notified in advance that such damage was possible. Chronopost cannot be held liable for any damage arising from the Site’s being interrupted or suspended, malfunctioning in any way, or ceasing to operate, regardless of the reason, or for any property damage or consequential damages arising in any way from connecting to the Site and/or using the system. The Customer and/or the User is solely liable for connecting to the Site.

In particular, Chronopost cannot be held liable for any damage to information, programs, files, or databases that results from use of the services.

Chronopost cannot be held liable for any disruption or interruption of Internet access networks, the failure of the Customer’s computer or telephone equipment, or more broadly, any event related to Internet access conditions.

In addition, Chronopost does not warrant that the information and/or items that can be accessed through the Site are correct, complete, or up to date, or that the Site does not contain any viruses or elements that may be detrimental for the Customer and/or User.

The Site contains or may provide access to, in particular, information, items, or services that may be provided by Chronopost’s partners or any third party, including subsidiaries of Chronopost or La Poste Group. In such case, Chronopost:

- does not warrant that such information, items, or services is or are accurate, current, complete, or relevant, and

- cannot be held liable if any of them infringe on any intellectual property right or other rights of any person or entity or any applicable law. 

9.2. Customer or User Liability

The Customer or User is solely liable for the use made of the Site. They expressly acknowledge that they use the Site at their own risk. In this regard, they must comply with applicable rules and law, in particular as regards processing of personal information. In addition, they will not send any messages that violate the law.

The Customer or User is solely liable for the name they use and the content of the messages sent. Any use of any data made from the Customer’s or the User’s electronic address is deemed to have been made by them.

The Customer or User assumes all risk related to lost profits, lost data, errors, and lost commercial or other information arising from use of the Site. The Customer or User of this Site is liable for all costs and all risks related to use of the Site.

10SITE ACCESS

Chronopost will make its best efforts to make the service available seven (7) days a week and 24 hours a day, except in the event of force majeure or an event beyond its control, in particular the disruption or interruption of access networks, the failure of the Customer’s computer or telephone equipment, or more broadly, any event related to Internet access conditions, subject to any breakdowns or any maintenance operations required for the smooth operation of its Site.

Chronopost does not warrant service continuity and therefore cannot be held liable for harm related to the temporary inability to access any of the proposed Services for any reason.

11 – INTELLECTUAL PROPERTY

All the items on the Site (information, data, trademarks, logos, photos, various graphics, etc.) are the exclusive property of Chronopost and/or its partners and are protected by intellectual property law. No license or other use right is granted to the User or the Customer simply because Chronopost puts, in particular, content, trademarks, and logos on the Site. In this regard, the User and/or the Customer will not, in particular but not only, download, extract, store, use, reproduce, sell, disclose, represent, disseminate, and/or adapt any or all of the Site or any or all of its content, directly or indirectly, on any medium, by any means and in any format, without the express authorization of Chronopost and/or its partners, if applicable.

12 PERSONAL DATA

Chronopost informs its Customers and Users that Chronopost needs the personal data (hereinafter the “Data”) it asks them for to process their requests and perform the transportation services. Chronopost will keep the Data provided by the shipper and/or the addressee confidential and will process such Data in accordance with applicable personal data protection regulations. The Data is collected for Chronopost, La Poste, and its subsidiaries.

The Data may be used, in strict compliance with regulations, by Chronopost and any third party involved in performing the services, and in particular:

- to perform the transportation service,

- to enhance and personalize communications, in particular by sending newsletters, offers for similar products and services, and special emails in the scope of personalizing the commercial relationship,

- to determine addressees’ level of satisfaction and improve Chronopost‘s offers and services by taking satisfaction surveys (by email or telephone).

The Data are kept for no more than three and one-half (3 ½) years after the services have been performed or the customer account has been closed, except for customs-related data, which must be kept for 10 years.

In the scope of outsourcing a portion of Chronopost’s Customer Service activities, some Data (such as contact data) may be transferred out of the European Union. Such transfers are made subject to Chronopost’s liability under conditions and subject to guarantees designed to protect such data.

If the Customer provides personal information concerning third parties, and in particular addressees, they will comply with applicable rules and law regarding the processing of personal data.

In their capacity as data controller, the Customer will complete all the necessary formalities before processing the personal data they use. In particular, the Customer will inform all third parties in advance that they may transfer such parties’ Data to Chronopost.

The Customer may at any time exercise their rights to access the Data concerning them, to refuse to receive marketing materials, and to correct or delete data concerning them by sending their request, indicating their first and last names and street address and including a copy of the front and back of their proof of identity, to Chronopost SAS - Contact Informatique et Libertés - 3 avenue Gallieni, Gentilly (94254), or by email to rectification-cnil@chronopost.fr.

13COOKIES

Chronopost reserves the right to use cookies and/or markers for the following purposes: to personalize the Site, analyze traffic, establish statistics, and keep track of its Customers’ and/or Users’ needs.

A cookie is a small piece of data sent to the browser by a webserver and stored on the computer’s hard drive. Stored on the computer, such files make it easier to access the proposed services and information and improve personalized services. The Site’s cookies do not contain data that make it possible to personally identify the Customer/Users, and they are designed to be used only by Chronopost. Users can refuse “cookies” by configuring the computer or changing their browser settings. Please note that refusing cookies may limit use of the Site and the proposed services.

Cookies are used for the purposes below:

Type

System

Name

Purpose

Lifespan

Technical/browsing

Application

current_user_site

Indicates whether the user has access to the CMS

session

Technical/browsing

Application

JSESSIONID

User session login

session

Technical/browsing

Application

JSESSIONID_IV4

User session application login

session

Technical/browsing

Application

cookie_ie6

Site access popup display management with Internet Explorer 6

1 week

Technical/browsing

Application

cookie_idSessionShipping

Customer shipping Methods

5 days

Technical/browsing

Application

cookie_profileSession

Management of authenticated Customer profile

session

Technical/browsing

Application

Jesi_template_Username

Technical cookie

session

Technical/browsing

Application

Rdmvalidation

Technical cookie

session

Technical/browsing

Application

Tosend

Technical cookie

session

Technical/browsing

CMS

Parcours

Guest path name

1 month

Technical/browsing

CMS

parcoursId

Guest path login

1 month

Technical/browsing

CMS

Lang

User language management

1 month

Technical/browsing

CMS

iv4

Automatic user connection management

1 month

Statistics

External tool

xtan555972

Internet reporting management - Xiti

10 years

Statistics

External tool

xtant555972

Internet reporting management – Xiti

10 years

Statistics

External tool

Xtvm

Internet reporting management – Xiti

10 years

Feature

Application

cookie_idCart

Shopping cart management

5 days

Feature

Application

cookie_lastCartUpdate

Shopping cart management

5 days

Feature

Application

cookie_nbCartArticles

Management of shopping cart items

5 days

Feature

CMS

Popin

Welcome popup display management

1 month

Feature

CMS

Dom

Oversees environment management

1 month

14 – INTERNET GUIDELINES

14.1. The Customer or User is fully informed that there are rules and customs applicable to the Internet, known as “Netiquette,” and that there are various codes of ethics available on the Internet, which the Customer or User may read at any time and agrees to comply with.

14.2. The Customer or User represents that they accept the Internet’s features and limits, and in particular that:

- they are aware of the nature of the Internet, and in particular its technical capabilities and response times, which may vary depending, in particular, on network saturation;

- they know that the data circulating on the Internet are not protected, in particular, against any misappropriation, and that the Client or Customer provides confidential information on this network at their own risk;

- they must take all appropriate measures to protect their own data and/or software from any contamination by a virus and any attempted intrusion into their system by a third party; Chronopost cannot be held liable for any lost data or damage related to such data;

- they must take all measures such that their computer configuration enables them to access and receive services from the Site.

15 - INFORMATION EXCHANGED IN THE CASE OF AN ELECTRONIC CONTRACT

The contractual terms between Chronopost and its Customers or the information regarding goods and services may be made available electronically. However, consumers cannot be required to accept the electronic exchange of information related to an online contract. By accepting these GTU, consumers acknowledge that they have agreed to the use of such a method.

16 – ENTIRE GTU

Subject to any express provision in a license or separate service agreement or another written agreement between Chronopost and the Customer or User, these GTU constitute the entire Agreement between the Customer/User and Chronopost as regards use of the Site and any software or service, information, or content on such Site, and cancels and replaces any other prior writings, communications, discussions, conversations or agreements that may have been exchanged between Chronopost and the Customer/User concerning the subject hereof.

17 – SUSTAINABLE DEVELOPMENT

Chronopost offsets the CO2 emissions related to collecting, shipping, and delivering its Customers’ parcels by purchasing certified carbon credits.

18 – APPLICABLE LAW – JURISDICTION 

These GTU are governed by French law and by accepting them, the User and/or Customer irrevocably attributes exclusive jurisdiction to the French courts.

The courts within the Paris Court of Appeal’s jurisdiction will have exclusive jurisdiction to hear any dispute with a professional related to the validity, interpretation, or performance of these GTU, even in the case of multiple defendants or warranty/guarantee actions.

In the event of a dispute with a private individual, the competent court will be the court where the defendant resides or, if the plaintiff so chooses, where the Product was effectively delivered.

The Site complies with French law, and Chronopost does not under any circumstances warrant compliance with the local legislation that may apply to the Customer/User if the Customer/User accesses the Site from other countries.