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Use of

Chronopost reserves the right to use cookies and/or markers for the following purposes: Site customization, traffic analysis, to establish statistics, but also to be attentive to the needs of Customers and/or its Users.

A cookie is a small block of data sent to the browser by a web server and stored on the hard disc of a computer. These files stored on the computer facilitate access to services and information and improve customized services. The Site cookies do not contain any data that identifies the Customer/Users personally and are designed to be used solely by CHRONOPOST. It is possible to oppose cookies being installed by configuring the computer or modifying the parameters of the browser. Please note that by refusing cookies, the use of the Site and services may be limited.

What types of cookies are used on the www.chronopost.fr site?

  • Technical and browser cookies: these cookies facilitate browsing the pages of our site. They also provide you with access to certain functions of our sites and services (opening an account, identification, etc.) and automatically expire when you close your browser. If you choose to deactivate these cookies via your internet browser, you may find access to our services is altered. We therefore recommend you leave them active in order to fully benefit from our services and browsing on our site.
  • Audience measurement and browser monitoring cookie: this cookie enables us to collect anonymous statistical data on traffic on our site in order to improve its ergonomics. The cookies used on the www.chronopost.fr site may be deposited by Chronopost or third parties, such as advertising sales agencies or social networks.

How long are cookies kept for?

Cookies are valid for a maximum 13 months. An information banner requesting your consent again will be displayed when this period expires.

Who is the data gathered using cookies intended for?

Data collected using cookies deposited on the www.chronopost.fr site is intended for Chronopost, its partners and third parties such as advertising sales agencies or social networks when you have given your consent.

How do I deactivate the audience measurement cookie?

You can prevent the use and deposit of this type of cookie on your browser by visiting  http://www.xiti.com/fr/optout.aspx.

Cookies are used for the following purposes:

Use of cookies
Name Purpose
current_user_site Specifies whether the user has access to CMS
JSESSIONID User ID of the user session
JSESSIONID_IV4 Application user ID of the user session
cookie_ie6 Popin display management for site access with the Internet Explorer 6 browser
cookie_idSessionShipping Customer shipping tools
cookie_profileSession Authenticated customer profile management
Jesi_template_Username Technical cookie
rdmvalidation Technical cookie
tosend Technical cookie
parcours Description of visitor route
parcoursId Visitor route ID
lang User language management
iv4 Automatic user connection management
xtan555972 At Internet - Xiti reporting management
xtant555972 At Internet - Xiti reporting management
xtvm At Internet - Xiti reporting management
cookie_idCart Customer cart management
cookie_lastCartUpdate Customer cart management
cookie_nbCartArticles Customer cart items management
popin Management of the welcome pop-up
dom Overseas sector management

Because the configuration of each browser is different, please check the help menu of your browser:

For Chrome TM: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

For Safari TM: https://support.apple.com/en-us/HT201265

For Firefox TM: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

For Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies

For Opéra TM: http://help.opera.com/Windows/10.20/en/cookies.html

"Flash"© cookies of "Adobe Flash Player" TM "Adobe Flash Player" TM is an IT application that enables the rapid development of dynamic content that uses the "Flash" IT language. Flash (and similar applications) memorizes the parameters, preferences and use of the content using technology similar to cookies. "Adobe Flash Player" TM manages this information and your choices via a different interface, however, to that provided by your browser software. If your terminal is capable of displaying content developed using Flash language, please access your Flash cookies management tools directly from http://www.adobe.com/#. If you refuse to allow cookies to be recorded on your terminal, or if you delete those that are already recorded, you will no longer have access to certain functions that may, however, be necessary to browse certain areas of our Site. This would be the case if you attempted to access our content or services for which you need to identify yourself. This would also be the case if we - or our service providers - were unable to recognize, for the purposes of technical compatibility, the type of browser used by your terminal, its language and display parameters or the country from which your terminal appears to be connected to the Internet. In such cases, we decline any responsbility for the consequences of a deterioration in the performance of our services resulting from the fact that it is impossible for us to record or consult the cookies needed for their performance and which you may have refused or deleted.

If you have any questions and/or would like additional information on Cookies, please contact Chronopost at the following address: 3, boulevard Romain Rolland, 75014 - PARIS​

Audience measurement cookies are used, in their explicit and legitimate purpose, in order to obtain information about visitor navigation on this website. This allows Chronopost to extract statistics of anonymous user preferences. In line with French national legislation and the 5th article of the CNIL’s guidelines on cookies and tracking devices, the use of this type of cookies does not require your prior consent.

However, in case of a hybrid operation, these cookies will become subject to your prior consent and will be made configurable within the cookies’ settings. The aforementioned cookies allow us for example to generate tracking statistics from your navigation across different terminals.