Clavier d'ordinateur

Your Frequently
Asked Questions

I want to change the date or address of my delivery; is that possible?

Yes it is! Thanks to Predict, you can change your delivery to suit your availability. 
Predict offers you the option of re-scheduling the delivery and having it delivered to you on another date, to a neighbour, to a safe place or to a local pickup point near you.

To rearrange your delivery: 

  • Go to your parcel tracking, where you'll be given a number of options.
  • If the rescheduling options aren't available on the tracking page for your parcel, unfortunately it's not eligible for this service. 
  • If you aren't at home to accept the delivery, a calling card will be posted through your letterbox to allow you to collect your parcel.
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