Will I be compensated in case of late delivery ?

I am a sender

You are a consignee?

 


→ If you are an individual customer:

You have 14 days from the delivery date (or 21 days for international shipments) to submit your claim by contacting our customer service.


→ If you are using  the Chronopost Pro service 

You have 3 days from the delivery date (or 21 days for international shipments) to submit your claim via our Livechat (accessible through our chatbot from your customer area).


→ If you are a contracted customer 

You have 3 days from the delivery date (or 21 days for international shipments) to submit your claim via our online form (accessible from your customer area).

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