23 Jan 2026
International
Info validity : 26 Jan 2026
[Update on January 23rd, 2026: The French customs computer system failure was resolved yesterday afternoon, January 22nd. French customs was able to complete customs clearance for the parcels that were waiting. The parcels are currently being delivered.]
Dear customers,
A computer failure is currently affecting French customs services. This situation has been disrupting customs clearance of parcels since January 14th, 2026.
Parcels from abroad and French overseas territories destined for mainland France, as well as parcels from mainland France destined for French overseas territories, are currently on hold.
As soon as the customs system is restored, the delivery of your parcel will be gradually rescheduled.
We thank you for your understanding and invite you to check the status of your parcel on our website www.chronopost.fr.