5 Nov 2026
International
Info validity : 12 Nov 2026
[Update November 6, 2026: The IT outage at French customs was resolved this afternoon. Customs clearance for parcels has resumed. Parcels that were held up will gradually be delivered.]
November 5 :
Dear Customers,
An IT outage is currently affecting French customs services. This situation has been disrupting the customs clearance of parcels since November 3, 2026.
Parcels from abroad (outside the EU) and from the French overseas territories, as well as those from mainland France destined for the French overseas territories, are currently on hold.
As soon as the customs system is restored, the delivery of your parcels will be gradually rescheduled.
We thank you for your understanding and invite you to check the status of your parcels on our website at www.chronopost.fr.