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Expertise in the
electronics sector

L'offre High-Tech du marché de l'électronique : des enjeux qui ne peuvent laisser la place à l'erreur.

As a professional express carrier, we can offer a free prior assessment of the solutions best suited to all the types of flow you deal with (deliveries, returns and exchanges).
To meet the needs of your after-sales service, we have created Zengo envelopes, a reverse logistics solution that protects high-tech products in transit.

Shipping solutions

Your private and business customers have high expectations when it comes to the shipment of IT, electronics and telecommunications products.

Receiving a laptop or cell phone at home or a local pick-up location after placing an online order.
Receiving a spare part early in the morning in order to repair a machine or device.
Sending back a faulty product to a maintenance center.
Exchanging a product.

Deliveries

To meet the urgent needs of businesses, points of sale and shops: next-day delivery before 10am to over 24,000 zip codes.
To meet the needs of private customers, field technicians and repairpeople: next-day delivery before 1pm to one of 7,500 Pickup shops.

To meet the needs of most business and private customers: next-day delivery across France and Monaco before 1pm and within 1 to 3 days* in the main financial centers worldwide. E.g. Manhattan in 24 hours, Washington and Dubai in 48 hours, and Beijing, Tokyo or Sydney in 72 hours.

Returns

Offer solutions to your customers so that they can return your products:

Tools to produce return shipping labels (sent to your customers by mail, email or made available on a dedicated website).
Access to an extensive local network to drop off the product (17,500 locations: post offices, Pickup shops and Chronopost depots) and the possibility to arrange for a home pick-up by a driver.
Express shipping to one of your sites or a maintenance site for repair with deliveries made before 10am or 1pm.

Exchanges

Three types of exchange solutions are available to you:

Delivery of replacement product and collection of faulty product in a sealed parcel. Possibility to have the product inspected.
Delivery of replacement product and return of empty packaging.

Delivery of empty packaging and collection of faulty product.

* These lead times are the best lead times given in working days. They are given for information only and may be subject to change. They apply to items handed in between Monday and Friday, with the exception of items handed in on Saturdays, for which the lead times begin as of the following Monday. Estimate lead times by destination and browse the country information sheet to see specific terms and conditions. Deliveries are made on working days, excluding public holidays, in the country of destination.

the Zengo envelope

The innovative reverse logistics solution for your high-tech products.

Drop-offs and pick-ups made easy

In over 3,000 local Pickup shops

High security for the shipping of high-tech products

A unique and universal envelope specially designed to protect and ship high-tech products: sealed envelope, label barcode scan and proof of drop-off given to the customer.

Improved customer satisfaction

They do not need to keep the original packaging or indeed prepare the parcel. Plus, with express deliveries, you can reduce repair turnaround times.

Complete transparency of flows and lead times

With delivery and return labels, Zengo envelopes can be tracked in real time and in phase with your own after-sales service tracking to assess and honor your lead times. Your customers receive a text message and email when the product has been returned to their pick-up location.