- Express
- World
Prêt-à-Expédier® from the French Overseas Departments
- Express delivery
- All-inclusive packaging
- 7 packaging formats available
DELIVERY TIMES
Express delivery of your parcels is completed within:
- 3 days to mainland France and Monaco
- 1 to 2 days to regional Overseas territories (for example, 1 day from Fort-de-France to Pointe-à-Pitre)
- 4 to 6 days to the rest of the world
From Mayotte and Saint-Martin, the delivery time may be extended by one day. To check delivery times by destination, please consult the country fact sheets.
ENVELOPES
Enveloppes : weight maximum : 1 kg - documents only- (to mainland France and Monaco, regional Overseas territories, and International destinations)
PACKAGING
Padded envelopes : 2 kg (to mainland France and Monaco only)
Chronopéi®/Chronopeyi® boxes designed for transporting perishable goods (fruits/vegetables): 3 kg, 6 kg, and 12 kg (to mainland France and Monaco only)
GEOGRAPHICAL COVERAGE
Chronopost provides its service from Overseas territories (Guadeloupe, Martinique, Réunion, French Guiana, Saint Martin, or Mayotte) to mainland France, Corsica, Monaco, regional Overseas territories, and 230 countries and territories worldwide.
For shipments to mainland France and non-European Union countries, customs clearance fees may apply (VAT, customs duties, dock dues, other taxes, customs processing fees).
In the event that customs formalities are required, Chronopost will charge customs clearance services (corresponding to administrative fees) in addition to the applicable duties and taxes*. These fees will be billed according to the current rates based on the destination country and the Incoterm.
- For mainland France: a maximum of €21 including VAT per customs declaration.
- For the French overseas departments (DOM):
- €21 including VAT per customs declaration if the customs value of the goods is less than €1,000 (note that the amount is €10 including VAT for shipments to individuals when the customs value of the goods is less than €100).
- A maximum of €29 including VAT per customs declaration if the customs value of the goods exceeds €1,000.
*From the DOM to all destinations, including mainland France; from all origins, including mainland France, to the DOM; from mainland France to a non-European Union country; and from a non-European Union country to mainland France, customs clearance fees may apply (VAT, customs duties, sea grants, other taxes, customs clearance services).
PACKAGE PICKUP
The drop-off of Prêt-à-Expédier® is possible from Monday to Saturday morning at post offices or Chronopost agencies.
Chronopost delivers from Monday to Friday. Parcels dropped off on Saturday are processed the following Monday.
LOCATION AND HOLDING TIME
For delivery within mainland France or Overseas territories: In case the recipient is absent, your parcel will be held for 14 days at the post office or Chronopost agency, or for 7 days at one of the Pickup Points in mainland France.
For the rest of the world: Your parcel will be held for 8 to 10 days at the local holding facility, depending on the destination country.
Ad Valorem insurance
You can subscribe to insurance to cover the transported goods up to €5000 per package in case of loss or material damage, including force majeure, upon presentation of proof (insurance levels: €500 - €1000 - €2000 - €5000). The insurance does not cover goods and documents subject to pick-up restrictions, the fault of the sender or recipient, inherent vice, or insufficient packaging.
For professional clients under contract with Chronopost, the compensation ceiling can be raised up to €20,000 per package.
For more information, you can consult the applicable General Terms and Conditions of Sale.
In general, the following items cannot be accepted:
- All goods subject to national and international regulations on dangerous products such as, but not limited to, ammunition, gases, flammable, radioactive, toxic, infectious, or corrosive materials, as well as any objects that, by their nature or packaging, may present a danger to transport or handling personnel, the environment, the safety of transport vehicles, or may damage other transported parcels, vehicles, or third parties;
- Jewelry, watches, precious stones and metals, currencies, banknotes, financial or securities instruments, payment methods, debt instruments or commercial papers, gift vouchers, phone cards or equivalents, as well as any document or medium allowing for a fungible payment and/or subject to the legality of transporting funds;
- Living or dead animals, plants, temperature-controlled goods, perishable products or foodstuffs, biological or blood samples, organs, as well as any excise goods under suspension of duties;
- All types of weapons, narcotics, psychotropic substances, works of art, artifacts, antiques, collectibles, publications or audiovisual media prohibited by any applicable law or regulation;
- Responses to calls for tender, pre-qualification files for contract awards, application files and exam copies, as well as any prototype.
Internationally, items subject to the above restrictions, as well as furs and items not admitted for import into the destination country, cannot be accepted.
For more information, you can refer to the applicable General Terms and Conditions of Sale.