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Expertise in the
e-commerce/distribution sector

Chronopost’s entire expertise serving e-commerce and distribution!

As a partner of e-commerce firms for many years, Chronopost adapts to the constant changes in e-commerce. Taking into account the trends and behaviour of e-shoppers, and the restrictions of your business, Chronopost’s solutions are ever more flexible, customized and innovative.

Solutions tailored to your e-shoppers’ schedules

Chronopost provides you with its complete expertise in transport and delivery right up to the last mile. Our offers dedicated to professionals are designed so that high performance and efficiency are provided on a daily basis

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Delivery by appointment 7 days a week

Discover the Chrono Precise offer, an entirely bespoke home-delivery solution for the Île-de-France region and France’s cities (76% of the population covered). Your customers can enjoy deliveries by appointment 7 days a week and even receive deliveries on Sundays..

Right from placing their order, they can choose a date and a two-hour time slot for delivery: from 8.00am to 10.00pm from Monday to Saturday (until 2.00pm on Saturday in the provinces) or Sunday in a unique time slot from 9.00am to 1.00pm.

Praised by e-shoppers for its flexibility, this offer adapts to their schedules.

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Home delivery the next day before 1.00pm

As the benchmark in express delivery in e-commerce, the Chrono 13 offer provides home delivery with a signature within a D+1 period and before 1.00pm anywhere in mainland France. E-shoppers appreciate this commitment to high quality and express lead times, and they can track their parcel online at every stage of shipment.

An unforeseeable incident? With the Predict service, your e-buyers can take control of their shipment in the event of a change in their schedule to receive their order at a date and place that suits them.  

 

Flexibility and customization with the Predict service


With the Predict service, your customers can reschedule shipment so that their item is delivered at another date within up to six working days, or to another place, from the day before and up to one hour before the deliverer passes by. Flexibility, comfort and time control are at the heart of this Chronopost service. With Predict, customize delivery and improve customer satisfaction.

 
 

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Same-day delivery

With the Chrono Sameday Sameday offer, you can enjoy an express home delivery on the same day as when you place your order, from 7.00pm to 10.00pm from Monday to Saturday, in the Île-de-France region, Bordeaux, Lyon, Lille, Marseille and Strasbourg. This solution makes your customers loyal and perfectly meets their demand for immediacy.

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Delivery to Pickup points

With the Chrono Relais express delivery offer, you can receive your parcel in France in one of the 9,700 local Pickup shops in France, the 42,000 such points in Europe and in France’s overseas departments too. Offer an e-commerce delivery solution that is simple, economical and effective, and is close to your customers.

Find a local delivery point in the Pickup network.

 

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In-store delivery: Click & Collect

Do you have an e-commerce site and a network of points of sale? Would you like to set up a Click & Collect order pickup service with express delivery in your shops to make life easier for your e-shoppers? With its transport solutions, and notably its next-day delivery before 10.00am to around 25,000 towns, Chronopost supports you in the delivery of your orders before shops open.

Offre Ship from store

Ship-from-Store

Would you like to send your e-commerce orders directly from your points of sale to optimize your stock? Chronopost transport solutions adapt to your Ship-from-Store model to offer express delivery to your customers who place orders online.

 

Do you send items abroad?

Expédier à l'international

With Chrono Classic, offer fast, economical home deliveries in Europe.

With Chrono Express, we deliver your orders with express home delivery to 230 countries and regions worldwide.

 

Express returns made easier with e-label

Only 12%* of e-buyers have never returned an item.

Choosing Express for your returns means:
- fast reintegration into stocks to speed up reselling of returned items
- a preferable option for high-value goods
- providing a full tracking service for each stage, from drop-off to delivery

With the e-label service, your e-buyers no longer need to print out a transport label! Dropping off a parcel to return is quick, and carried out simply by showing a QR code on a smartphone at the Pickup point.


*Source : State of E-commerce 2017 - Metapack

Retours avec e-label

 

A guide to optimize your purchase pathway

As a partner, Chronopost supports all e-commerce firms. The ordering pathway is at the heart of your e-buyers’ online purchasing experience. In our guide, find the best practices to optimize it and find out why delivery is a vital link in prompting purchases and satisfying your customers.

Download our e-commerce guide

 

E-commerce platforms

We offer official modules on several e-commerce platforms to make it easier for you to provide express transport on your website. E-shoppers can therefore choose which of our delivery conditions they would like, directly on your website.

The e-commerce modules are simple, flexible and accessible to all.

With them, you can :

- Choose the delivery method (home delivery, Pickup point delivery, delivery by appointment, in France or abroad, etc.)

- Geolocate Pickup points

- Produce transport labels

- Track a shipment at all its stages

- Offer the Predict service (telling your consignees the day before about the driver passing by and having the chance to interact with the shipment)