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Couple heureux

Expertise in the
e-commerce/distribution sector

Give your customers the experience of their dreams!

30 years' experience delivering to private customers every day. By capitalizing on such a wealth of experience and working closely with our customers, we have developed the most suitable and innovative solutions in the e-commerce sector.
Delivering to private customers requires having real expertise and being able to offer alternative, effective solutions faced with the complexities inherent to this type of delivery (door codes, floors, absence of consignees, etc.).
The single aim is satisfying your customers, getting them to revisit your website and taking care of your online reputation. We are very proud to be the preferred Express carrier of online shoppers in France. It is important to remember that when it comes to deliveries, Internet users are just as demanding.
Since online reputation is key for major online companies and small online shops alike, why settle for anything less than the best logistics partner?

Picto Chauffeur Chronopost

A range of delivery solutions

Delivery, a crucial part of optimizing your customer journey. Offer your customers a wide range of delivery solutions.

When it comes to deliveries, there are four criteria for ensuring a positive customer experience:

  • Range of transport solutions offered.
  • Fast and reliable service to honor quality and lead-time commitments.
  • Flexibility and agility to manage unforeseen events.
  • Openness, clear and proactive tracking of orders to reassure customers at every stage of the delivery.

Deliveries to home addresses

By offering Chronopost services on your website, your customers can take advantage of next-day deliveries before 1pm to their home addresses six days a week, across France. Our drivers deliver each parcel in person upon signature.

Our Predict service means your customers receive notification of the delivery date and time slot in advance and are free to reschedule their delivery if needs be. Try this service that won two awards in 2013 at the E-commerce Awards in Paris and the Trophées du E-commerce.

If, in spite of everything, your customers are not in when the driver turns up, we will drop off their parcel at one of 17,500 pick-up locations (post offices, Pickup shops, and Chronopost depots) nearest to their home.

Deliveries to pick-up locations

Are your customers always on the move and prefer to pick up their parcel at a time that best suits them? Let them choose the nearest Pickup shops to their home or work from over 7,500 pick-up locations across France. As such, your customers will enjoy Express deliveries within 24 hours to the pick-up location of their choosing, receiving a notification by email and text message as soon as their parcel is available for pick-up.

Taking customer experience to the next level

Offer Click&Collect solutions to your customers and receive items at your stores with delivery before 10am (25,000 municipalities).

Key figures

  • 84% of French people would opt for an e-tailer rather than another selling the same product due to positive delivery experiences.
  • 80% of online shoppers would like to receive their items within 24 hours.
  • Over 50% of online shoppers like the fact that they can reschedule deliveries in the event that something unexpected comes up.

Sources: LSA CONSO - March 2015, GET IT LAB - Observatoire des attentes du Clic à la Possession – 2014

Mere & fille
Picto Livraison internationale

Taking on the world

A strategic challenge for the expansion of your e-commerce.

International development is one of the main challenges faced by e-tailers for the coming years. In all, 86% of e-tailers state that international expansion is required to grow their business.

Join forces with us to ensure your international expansion! We will help you to:

  • Set up and grow a business abroad.
  • Understand and satisfy international online shoppers.
  • Simplify your day-to-day work.

We have the perfect solution for reaching out to a broader customer base in Europe and indeed worldwide:

  • Experts specialized in international development and e-commerce to provide support.
  • Expand into new markets with express lead times (24-48 hours*) to 230 countries and territories.
  • Make the most of suitable delivery solutions with varying lead times depending on the destination. This means you will be able to speed up the time it takes for orders to be delivered to customers abroad.
  • Chronopost is a certified customs agent and authorized economic operator, making customs clearance and the exporting of your goods easier.
  • Optimize your logistics by opting for a single carrier for your national and international items.

* These lead times are the best lead times given in working days. They are given for information only and may be subject to change. They apply to items handed in between Monday and Friday, with the exception of items handed in on Saturdays, for which the lead times begin as of the following Monday. Estimate lead times by destination and browse the country information sheet to see specific terms and conditions. Deliveries are made on working days, excluding public holidays, in the country of destination.

Vue sur Shanghai
Picto Paramètres

Useful tools

Benefit from an enhanced customer experience too.

  • practical guide with advice on optimizing your logistics as well as a communications kit for your website.
  • highly effective tracking system at every step of the journey.
  • Fast implementation of accessible modules for your website or via Prestashop, Magento and PowerBoutique platforms. The module can be configured in a matter of clicks! To download our module for the appropriate platform, click here.
Clavier d'ordinateur
Picto Contacter Chronopost


Get more information about all of our solutions dedicated to the e-commerce and distribution sector

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