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Import your parcels from abroad to France and Overseas
Detailed features
WEIGHT
Maximum : 30kg
DIMENSIONS
Maximum : L ≤ 150 cm
L + 2 H + 2 l ≤ 300 cm
DELIVERY TIME
Delivery times vary according to the destination. For example, your parcels are imported from Berlin in 2 days, from Lisbon in 2 to 3 days, from Casablanca in 3, from New York in 2, from Shanghai in 4 to 5, and from Pointe-à-Pitre in 3 days.
For information on delivery times by destination, consult the country sheets.
Average delivery times are provided for information purposes and in working days. Delivery times are subject to the destination’s customs procedures. No compensation will be awarded in the event of non-compliance with the delivery time.
GEOGRAPHICAL COVERAGE
Chronopost collects your documents and goods from 230 countries and territories for delivery to metropolitan France, including Corsica, Monaco and Overseas.
For the list of unacceptable goods for each destination, please consult the country information sheets.
PARCEL COLLECTION
Your parcels are collected from Monday to Friday from the address provided by the sender.
HOLDING TIMES AND LOCATION
In the event the recipient is absent for the first delivery as well as the second, your parcel will be held 10 days at the Chronopost distribution depot.
AVAILABLE SERVICES
Ad Valorem Insurance
You can insure the transported goods up to €20,000 per parcel in the event of loss or damage, including cases of force majeure, upon presentation of receipts.
The insurance does not cover restricted goods and documents, wrongful conduct by the sender or consignee, defects affecting the item shipped, or improper packaging. For more information, consult the general terms of sale applicable to you.
PROHIBITED GOODS
Generally speaking, the following goods are prohibited:
- any goods covered by national or international regulations on hazardous products, such as, but not limited to, munitions, gases, flammable, radioactive, toxic, infectious or corrosive materials and all items which, due to their nature or packing, may be dangerous for drivers or handling staff, the environment or the safety of transport vehicles or could damage or harm the other parcels carried, vehicles or third parties;
- jewellery, watches and clocks, precious stones and metals, coins, currency, bank notes, financial stock, securities or payment instruments, bills of exchange, gift vouchers, telephone cards or equivalent and, generally, any paper document or document on another type of medium used to make a fungible payment and/or governed by cash transportation regulations,
- Animals or living persons or corpses, plants, goods under controlled temperatures or perishable foodstuffs and all excise goods under suspension of duties,
- Firearms, weapons of war or collector’s weapons, loaded or unloaded, drugs, psychotropics, works of art, antiques, publications or audio-visual materials prohibited by any applicable laws or regulations,
- Tender bids, pre-qualification files for the award of procurement contracts and exam sheets.
The aforementioned items as, well as furs and all items that may not be imported into the destination country will not be accepted for international shipments.
For more information, consult the general terms and conditions of sale applicable to you.
CUSTOMS PROCEDURES
To send any goods outside the European Union, the waybill must be accompanied by 3 copies of the invoice:
- The commercial invoice for goods intended for resale
- The pro forma invoice for goods not intended for resale (private)
For information on the customs procedures for each destination, consult the country sheets.