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Express Delivery to 230 countries and territories
Detailed features
WEIGHT
Maximum : 30kg
DIMENSIONS
Maximum : L ≤ 150 cm / L + 2 H + 2 l ≤ 300 cm
Minimum: 30 x 21cm (1)
DELIVERY TIME
Your documents and goods are delivered, for example, to Berlin in 1 day, to Lisbon in 1 to 2 days, Casablanca in 2 to 3, New York in 2, Shanghai in 3 to 4, or to Pointe-à-Pitre in 2, from your collection point to the delivery destination.
Delivery times are provided for information purposes and in working days, from metropolitan France. Delivery times depend on the sender city, the drop-off time in the local depot as well as on the destination custom procedures.
For information on delivery times by destination, consult the country sheets.
EXPORT CONTROL
Security laws and regulations require that exports at all carriers be controlled.
These laws prohibit shipments abroad or to an unauthorised entity, meaning a person or company placed under embargo (*) by an international organisation (UN, EU, US for example).
Chronopost, as an international carrier, must comply with these regulations and reserves the right to (i) cancel or interrupt the delivery, (ii) to provide the competent authorities with any information required and to apply the procedures required by these regulations, and this without any liability on the part of CHRONOPOST.
A parcel may be subject to a processing delay in the event where the sender and/or recipient or any third party concerned by this shipment is suspected of being affiliated with an organisation or person featured on the lists of unauthorised individuals.
Once any doubts have been removed, the parcel is placed back into the distribution network and delivered to the recipient.
However, if the doubts are confirmed, the delivery is seized and the procedures imposed by the competent authorities are applied; the parcel may either be destroyed, handed over to the authorities or be returned to the sender.
Any damages resulting from a delay or an interruption in the delivery as part of an export control may not be subject to a request for compensation.
For easy verification and to avoid any unnecessary holds, we recommend that you be as precise and detailed as possible when entering your information.
(*) Embargo: Administrative measure put in place to block the free circulation of an item
GEOGRAPHICAL COVERAGE
Chronopost services 230 countries and territories, from metropolitan France, including Corsica and Monaco.
For the list of unacceptable goods for each destination, please consult the country information sheets.
PARCEL COLLECTION
Chronopost collects the parcel from Monday to Friday. However, for parcels deposited at post offices and Chronopost depots (or Pickup points for parcels with computerised labels, delivery times are expressed for parcels accepted from Monday to Saturday morning.
For business customers under contract, Saturday collection may be arranged depending on operational and economic feasibility. If feasible, a supplement will be charged for the agreed service.
HOLDING TIMES AND LOCATION
In the event the recipient is absent for the first delivery as well as the second, your parcel will be held for an average of 10 days at the local holding depot.
The holding time provided is for information purposes. The actual holding time will be provided to the recipient in case of a missed delivery.
AVAILABLE OPTIONS
Ad Valorem Insurance
You can insure the transported goods up to €5,000 per parcel in the event of loss or damage, including cases of force majeure, upon presentation of receipts (insurance options: €500 - €1000 - €2000 - €5000). The insurance does not cover restricted goods and documents, wrongful conduct by the sender or consignee, defects affecting the item shipped, or improper packaging.
For business customers under contract with Chronopost, the compensation cap may be raised to up to €20,000 per parcel.
For more information, consult the general terms of sale applicable to you.
Collection on request (ESD)
Chronopost offers you the option of booking your collection on request. Login on www.chronopost.fr and select your preferred time slot.
(1) For businesses under contract, parcels outside of these dimensions are subject to a supplement charge.
PROHIBITED GOODS
Generally speaking, the following goods are prohibited:
- any goods covered by national or international regulations on hazardous products, such as, but not limited to, munitions, gases, flammable, radioactive, toxic, infectious or corrosive materials and all items which, due to their nature or packing, may be dangerous for drivers or handling staff, the environment or the safety of transport vehicles or could damage or harm the other parcels carried, vehicles or third parties;
- jewellery, watches and clocks, precious stones and metals, coins, currency, bank notes, financial stock, securities or payment instruments, bills of exchange, gift vouchers, telephone cards or equivalent and, generally, any paper document or document on another type of medium used to make a fungible payment and/or governed by cash transportation regulations,
- Animals or living persons or corpses, plants, goods under controlled temperatures or perishable foodstuffs and all excise goods under suspension of duties,
- Firearms, weapons of war or collector’s weapons, loaded or unloaded, drugs, psychotropics, works of art, antiques, publications or audio-visual materials prohibited by any applicable laws or regulations,
- Tender bids, pre-qualification files for the award of procurement contracts and exam sheets.
The aforementioned items as well as furs and all items that may not be imported into the destination country will not be accepted for international shipments. The list of unacceptable goods is available thanks to the country sheets.
CUSTOMS PROCEDURES
To send any goods outside the European Union, the waybill must be accompanied by 3 copies of the invoice:
- The commercial invoice for goods intended for resale
- The pro forma invoice for goods not intended for resale (private)
For information on the customs procedures for each destination, consult the country sheets.
